Customer Care Advisor

2 days ago

Pune, Maharashtra, India Apex One Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Responsibility

Location - PUNE - SP Info-city

  • Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service; troubleshooting for Network, Internet etc.
  • Meets defined KPIs including NPS and sales;
  • Processes transactional activities in line with Vodafone standards, policies and processes;
  • Provides accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs;
  • Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (e.g. to activate services, solve claims and complaints, apply discounts);
  • Uses time proactively and efficiently to deliver on service targets;
  • Provides feedback and suggestions to develop and improve customer experience in respect of call trends drivers;
  • Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions;
  • Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution;
  • Acts as an advocate of Vodafone, protecting the reputation by following Vodafones Brand Tone of Voice;
  • Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
    Skills: knowledge of vodafone products and services,customer service,customer experience,communication,problem-solving,time management,professional manner,customerKeywordscustomer service,sales,customer experience,voice process,Customer Care*Mandatory Key Skillscustomer service,sales,customer experience,voice process,Customer Care*

  • Agri Advisor(Marathi)

    6 days ago

    Pune, Maharashtra, India Agronomic fertilizers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAgronomic Fertilizers is your trusted partner in agricultural success, offering top-tier products known for their quality and effectiveness. Backed by a team of expert agricultural advisors, we are committed to delivering results that drive prosperity in every field. Trusted by farmers as their first choice, we ensure that your crops get...

  • Service Advisor

    6 days ago

    Pune, Maharashtra, India Unnati Vehicle Private Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Renault Nagpur(Unnati Vehicles Pvt. Ltd.)Head office: Dawoodi Bohra Jamat Trust Building,O/P Mehta Petrol Pump, Bhandara RoadWardhaman Nagar, Nagpur – 440008Ph..: Email: GST: 27AABCU3821B1ZS, CIN No. U74110MH2011PTC224693O Service Advisor/ Supervisor – Body shop – Roles & Responsibilities.1Attendance 90%.2Pre intimation of leave before 4 days is must,...

  • Customer Support Advisor

    1 week ago

    Pune, Maharashtra, India White Force Full time

    Job description duties and responsibilities A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Their main duties and responsibilities include: Responding to customer complaints Escalating problems to the technical team or other members of the...

  • Customer Care Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeCustomerCare Full time ₹ 6,00,000 - ₹ 12,00,000

    Customer Care SpecialistStep into a role that requires exceptional communication skills and a customer-centric approach. As a Customer Care Specialist, you will be responsible for providing top-notch service to clients, resolving complex issues, and collaborating with teams across the bank.You will take ownership of your work, ensuring it aligns with...

  • Manager, Global Customer Care

    6 days ago

    Pune, Maharashtra, India Smith & Nephew Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position Summary: We are looking for a dynamic and self-driven Manager – Global Customer Care who will play a pivotal role in ensuring seamless order management and delivering exceptional customer service across our global operations. This individual will be responsible for managing service delivery, driving continuous improvement initiatives, overseeing...

  • Head of Customer Care

    2 weeks ago

    Pune, Maharashtra, India An esteemed client in AUTO OEM Full time

    We are looking for a seasoned professional to lead the Customer Care function for our Small Commercial Vehicles division. The ideal candidate will bring deep expertise in aftersales, customer support, service operations, and network management, driving excellence in customer experience across the SCV portfolio. Candidates with 18–25 years of experience in...

  • Head of Customer Care

    2 weeks ago

    Pune, Maharashtra, India An esteemed client in AUTO OEM Full time

    We are looking for a seasoned professional to lead the Customer Care function for our Small Commercial Vehicles division. The ideal candidate will bring deep expertise in aftersales, customer support, service operations, and network management, driving excellence in customer experience across the SCV portfolio. Candidates with 18–25 years of experience...

  • Customer Care Specialist

    1 week ago

    Pune, Maharashtra, India beBeeCustomerCare Full time ₹ 4,00,000 - ₹ 8,00,000

    Customer Service RepresentativeWe are seeking a proactive and customer-focused professional to handle customer care calls, resolve queries, process orders from Shopify, and ensure excellent post-sales support.This role requires strong communication skills, attention to detail, and prior experience in customer service.Main Responsibilities:Handle inbound and...

  • Customer Care

    6 days ago

    Pune, Maharashtra, India Team Vertex Cosmos Full time ₹ 25,000 - ₹ 31,000 per year

    Job description -WALK-IN INTERVIEW INSURANCE ADVISOR (VOICE PROCESS)Place: Kharadi, Pune | Work From Office | Full-TimeRequirements:Must be fluent in English, Hindi & ONE South Indian Language(Tamil / Malayalam / Kannada/ Telugu )Graduates Only | Freshers & Experienced WelcomeCTC: 25K - 31K + Client Driven IncentivesFemales: Day Shifts (Log out by 8...

  • Customer Service Advisor

    6 days ago

    Pune, Maharashtra, India VOIS Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job description:The candidate would be responsible for handling Voice queries for the UK Home Broadband customers.They would be required to perform Voice tasks to mitigate areas of customer dissatisfaction, process failure and advisor failure by conducting a full investigation.Key accountabilities and decision ownership:Respond and resolve all customer...