Customer Care executive

2 days ago


Pune, Maharashtra, India Apex One Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Education: HSC (12th Pass) Graduate

Language Requirement: English

We are hiring energetic and customer-focused individuals to join our BPO team in Viman Nagar, Pune. As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with inquiries, complaints, and support via phone.

Key Responsibilities:

Handle inbound customer calls for queries, complaints, or product/service support.

Resolve issues efficiently and provide accurate information.

Maintain customer satisfaction through effective communication and problem-solving.

Record and update customer interactions in the CRM system.

Escalate unresolved issues to appropriate internal teams.

Meet daily and monthly targets (call volume, resolution, satisfaction, etc.).

Required Skills:

Good communication skills in English.

Basic computer knowledge (typing, CRM usage, data entry).

Polite, patient, and customer-oriented approach.

Ability to work in a fast-paced environment.

Qualifications:

Minimum HSC (12th pass); graduates preferred.

Prior experience in a call center is an advantage but not mandatory.

Freshers are welcome.

Mandatory Key Skills

International BPO,CRM,product support,Customer Support*,Voice Process*,Inbound*



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