Customer Care Executive(US Process)

2 days ago

Pune, Maharashtra, India Quadron ISolutions Full time ₹ 2,40,000 - ₹ 2,64,000 per year

Position- Customer Care Executive

Experience- 0 to 1 Year

Position For - Only Male Candiadte

Rolles & Responsibilities :-

  • Handle customer inquiries via phone, email from international clients.
  • Provide timely and accurate information and support to customers.
  • Resolve customer complaints and issues efficiently and effectively.
  • Maintain a high level of customer satisfaction through exceptional service.
  • Collaborate with other departments to address and resolve customer concerns.
  • Document customer interactions and feedback in the CRM system.
  • Stay updated on product knowledge and company policies.
  • Identify and escalate priority issues to appropriate resources.

Qualifications

  • Bachelor's OR Diploma degree or equivalent work experience.
  • Proven experience in international customer service or support roles.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to work flexible hours to accommodate different time zones.
  • Cultural sensitivity and ability to interact with diverse customers.
  • Proficiency in English (Fluent)

Skills

  • Customer Relationship Management (CRM) software
  • Conflict resolution
  • Multilingual communication
  • Email and chat support
  • Time management
  • Product knowledge
  • Interpersonal skills
  • Adaptability

Note- Immediate Joining

Job Type: Full-time

Pay: ₹10, ₹22,000.00 per month

Benefits:

  • Health insurance

Language:

  • English (Preferred)

Work Location: In person

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