BPO Supervisor

4 days ago

Chennai, Tamil Nadu, India NTT DATA North America Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Position Overview:

At NTT DATA, we know that with the right people on board, anything is possible.  The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence.  By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA Services currently seeks a "BPO SUPERVISOR" to join our team in "CHENNAI & COIMBATORE."

Position General Duties:

Supervisor to assist and drive Centene with Enrollment & Billing (EMB) Back Office activities for Medicaid LOB and drive the team from front.

Role Responsibilities:

  • In-depth knowledge and experience in the US healthcare (Non Voice) – Membership enrollment and billing.
  • Need to be a people centric supervisor who could articulate the employees challenge to the management and well as motivate the team towards desired project goals.
  • Monitor month performance of each associate and report the same with team members and providing a career path to each of the team members.
  • Monitor team production, SLA and KPI and ensure client deliverables are met as per the contract.
  • Keep the Standard operating procedure updated and establish due control mechanism.
  • Work with quality and business transformation team to identify, recommend and implement process improvement projects.
  • Monitoring and reporting team performance as needed set a right goal for all the team members.
  • Provide mentorship, coaching and training to the team on all process related updated.
  • Circulate productivity and quality dashboards at agreed periodic intervals to all relevant stakeholders.
  • Proven track record in managing processes, streamlining workflows and excellent people management skills.
  • Presenting the data and provide deep insights about the process to the clients as well as internal management
  • Calibrate with QA's to ensure process knowledge and variance are managed and under control.
  • Oversee data integrity of member enrollment records and remittance files transmitted from the state.
  • Provide timely, efficient support for the eligibility load process while coordinating with corporate IS department to resolve issues that arise during the process.
  • Provide research to correct errors in membership and Primary Care Physician data output within the provider information system.

Required Skills:

  • 8+ years of experience in US healthcare working with Enrollment and Billing process.
  • Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
  • University degree or equivalent that required 3+ years of formal studies.
  • Ability to work in a team environment.
  • Good logical thinking ability.
  • Good English Comprehension/written skills should have exposure to MS Office.
  • Good Communication Skills – Both Verbal and Written
  • Ability to interact with clients preferred.

  **Required schedule availability for this position is Monday-Friday 6PM/4AM IST The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on wend's basis business requirement.

  • BPO Supervisor-Claim Adjudication-NTT DATA

    2 weeks ago

    Chennai, Tamil Nadu, India NTT DATA, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Greetings from NTT DATA,Clients business problem to resolve:At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and...

  • BPO Manager

    1 week ago

    Chennai, Tamil Nadu, India NTT DATA North America Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position Overview:At NTT DATA, we know that with the right people on board, anything is possible.  The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence.  By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the...

  • Customer Support Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Sun Direct Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Job Description and Position:Designation: Project Manager (PM)Age: 27-45 YearsBasic qualification: Hold a recognized university degree in BE/ B.Tech/Skills required: Computer Skills, Managerical SkillsDuties and responsibilities of Project Manager:BPO EXPERIENCE /people handlingTo train the Project Supervisors and Quality Check Personnel and monitor their...

  • Voice Support Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Golden Opportunities Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job DescriptionWe are hiring dynamic and customer-focused individuals for the position of Voice Support Specialist International. If you have a passion for delivering exceptional customer service and at least one year of experience in international voice support, we want to hear from you This is a night shift role supporting US clients and requires immediate...

  • Certified Medical Coder

    1 week ago

    Chennai, Tamil Nadu, India Firstsource Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are HIRING for Certified Medical Coders (E&M Specialty)HR SPOC - Arun Kumar HRJob location : RMZ Perungudi, ChennaiPosition : Senior Certified Coding AssociateIndustry : ITES/BPOCategory : Medical CodingWork Mode : Work From OfficeRole : E&M Medical CoderShift Timing : 8 AM - 6 PMEligibility Criteria:'Candidates should have experience in Evaluation &...

  • Call Center Manager

    1 week ago

    Chennai, Tamil Nadu, India, Tamil Nadu I-PAC Full time

    About I-PAC:I-PAC (Indian Political Action Committee) is a leading consulting firm that provides innovative solutions to our Campaign’s most challenging problems. We pride ourselves on delivering strategic insights and actionable plans that drive growth and improve performance.About the role:The Call Centre Manager will lead a team of TL and Quality...

  • Mega Walk In

    1 week ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time ₹ 50,00,000 - ₹ 75,00,000 per year

    TCS Mega Walk In Chennai – Procure to Pay, Record To Report, Order to cashINTERVIEW DETAILS:Walk-In Date: 6th dec, 2025 (Saturday)Time:10 am to 12:30 pmLocation: 415/21-24, Old Mahabalipuram Road, Kumaran Nagar, Sholinganallur, Chennai, Tamil Nadu, 600119EligibilityMinimum 15 years of regular, full-time education Non-technical graduation in finance &...

  • BPO Supervisor

    2 weeks ago

    Chennai, India NTT Full time

    JOB DESCRIPTION Position Overview : At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT...

  • BPO Supervisor

    4 weeks ago

    Chennai, India NTT DATA Full time

    Job Description Clients Business problem to solve? Our Client is one of Leading Health Plan in US providing services in Florida state , NTT are getting into contract with Client to manage End to End Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real...

  • Bpo Supervisor

    12 hours ago

    Chennai, India NTT DATA Full time

    Supervisor to manage and drive Centene Enrollment & Billing (EMB) Back Office activities for Medicaid LOB.

  • BPO Supervisor

    2 weeks ago

    Chennai, India NTT Data Full time

    Job Description Position Overview: Clients business problem to resolve: At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best...

  • Bpo Supervisor

    12 hours ago

    Chennai, India NTT DATA Full time

    Medical Coding Supervisor: In these roles, you will be responsible for: - Expertise in specialties of ED Facilty & Professional coding. - Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days. - Ensure adherence of coding guidelines within established productivity standards. - Addressing coding...

  • Bpo Supervisor

    2 weeks ago

    Chennai, Tamil Nadu, India NTT DATA Full time

    Position Overview Clients business problem to resolve At NTT DATA we know that with the right people on board anything is possible The quality integrity and commitment of our employees are key factors in our company s growth market presence and our ability to help our clients stay a step ahead of the competition By hiring the best people and helping them...

  • Bpo Supervisor

    7 days ago

    Chennai, Tamil Nadu, India NTT DATA Full time

    Leads the frontline team in the achievement of project milestones and team goals - To oversee the day-to-day activities of a group of employees - Coaches, motivates and guides team members - Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team's performance - To improve efficiency,...

  • Bpo Supervisor

    1 week ago

    Chennai, Tamil Nadu, India Hashmap Full time

    NTT are getting into contract with Client to manage End to End Health Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity...

  • Bpo Voice Process

    1 week ago

    Nungambakkam, Chennai, Tamil Nadu, India GuiRes Solutions Pvt Ltd Full time

    **Job description**: **Job Title : BPO ( Voice Process )** **About Company** Guires Group is a renowned global provider of services in advanced Contract Research, Data Science, Development, Pilot Manufacturing, Education, Consulting and outsourcing. Under our diverse brand portfolio, we are dedicated to facilitating the development of innovative products and...

  • Bpo Associate

    7 days ago

    Chennai, Tamil Nadu, India Khutub tools Full time

    Problem Resolution: Actively listen to customers, understand their needs, and provide timely and effective solutions for issues related to products or services. - Information Dissemination: Furnish accurate information about products, services, and company policies to customers. - Transaction Processing: Handle and process transactions, which can include...