Bpo Supervisor

1 week ago

Chennai Tamil Nadu, India NTT DATA Full time

Leads the frontline team in the achievement of project milestones and team goals
- To oversee the day-to-day activities of a group of employees
- Coaches, motivates and guides team members
- Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team's performance
- To improve efficiency, quality and services of ongoing projects/processes
- Monitor's performance of team and reports results/issues to leadership
- Regularly review the work of team members and provide constant feedback
- Ensures team is meeting or exceeding contractual and service level obligations to customers
- Interacts with customers and internal departments to resolve issues
- Ensures accurate and timely processing of transactions to meet and exceed customer SLA
- Adhere to all appropriate and agreed standardized processes and procedures
- Acting as the Subject Matter Expert for the team
- Conducting & leading the training programs based on business needs
- Attending team meetings and customer calls to gather feedback and updates

**Job Requirements & eligibility Criteria**:

- 5+ Years of experience in Banking BPO is preferred
- University degree or equivalent 3+ years of formal studies preferably an Accounting or Commerce Graduates
- Minimum of 2+ years of Team handling is a Mandatory
- Excellent understanding or an SME of KYC/AML/CDD experience
- Excellent people management and interpersonal Skills
- Excellent Oral & Communication skills
- Ability to work scheduled shifts from Monday-Friday 02:00 PM to 12:00 AM
- Ability to communicate (oral/written) effectively in English to exchange information with our client.

  • Bpo Supervisor

    1 week ago

    Chennai, Tamil Nadu, India NTT DATA Full time

    **Position Overview**: Clients business problem to resolve: At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and...

  • Bpo Supervisor

    2 weeks ago

    Chennai, Tamil Nadu, India Hashmap Full time

    NTT are getting into contract with Client to manage End to End Health Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity...

  • Bpo Associate

    1 week ago

    Chennai, Tamil Nadu, India Khutub tools Full time

    Problem Resolution: Actively listen to customers, understand their needs, and provide timely and effective solutions for issues related to products or services. - Information Dissemination: Furnish accurate information about products, services, and company policies to customers. - Transaction Processing: Handle and process transactions, which can include...

  • Bpo Supervisor

    1 week ago

    Coimbatore, Tamil Nadu, India NTT DATA Full time

    Roles and Responsibilities - Manages a staff of professional-level team members or manages a team through lower-level supervisors manging healthcare Payer claims adjudication process - Works within general policies and management guidance, independently determining approach to managing daily operations. - Provides guidance and technical advice, becoming...

  • Bpo Recruiter

    2 weeks ago

    Chennai, India Servhigh Global Services Full time

    BPO Recruiter Experience-5+ Years Location-Chennai (WFO) BPO refers to Business Process Outsourcing. The BPO executives are supposed to monitor many tasks and the work in the back office which includes helping customers or clients with billing or purchasing or if the customer wishes to create an account for any product and much more. BPO operation...

  • Bpo Voice Process

    2 weeks ago

    Nungambakkam, Chennai, Tamil Nadu, India GuiRes Solutions Pvt Ltd Full time

    **Job description**: **Job Title : BPO ( Voice Process )** **About Company** Guires Group is a renowned global provider of services in advanced Contract Research, Data Science, Development, Pilot Manufacturing, Education, Consulting and outsourcing. Under our diverse brand portfolio, we are dedicated to facilitating the development of innovative products...

  • Bpo Voice Process

    2 weeks ago

    Nungambakkam, Chennai, Tamil Nadu, India GuiRes Solutions Pvt Ltd Full time

    **Job description**: **Job Title : BPO ( Voice Process )** **About Company** Guires Group is a renowned global provider of services in advanced Contract Research, Data Science, Development, Pilot Manufacturing, Education, Consulting and outsourcing. Under our diverse brand portfolio, we are dedicated to facilitating the development of innovative products...

  • Bpo Voice Process

    7 days ago

    Nungambakkam, Chennai, Tamil Nadu, India GuiRes Solutions Pvt Ltd Full time

    **Job description**: **Job Title : BPO ( Voice Process )** **About Company** Guires Group is a renowned global provider of services in advanced Contract Research, Data Science, Development, Pilot Manufacturing, Education, Consulting and outsourcing. Under our diverse brand portfolio, we are dedicated to facilitating the development of innovative products...

  • BPO Supervisor

    2 weeks ago

    Chennai, Tamil Nadu, India NTT Global Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Position Overview: Clients business problem to resolve: At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping...

  • Bpo Voice Process

    2 weeks ago

    Nungambakkam, Chennai, Tamil Nadu, India GuiRes Solutions Pvt Ltd Full time

    **About Company** Guires Group is a renowned global provider of services in advanced Contract Research, Data Science, Development, Pilot Manufacturing, Education, Consulting and outsourcing. Under our diverse brand portfolio, we are dedicated to facilitating the development of innovative products and solutions across diverse industries." **Work...