Head of Customer Support

19 hours ago

Bengaluru, Karnataka, India Lifetime Health Plus Care Pvt Ltd Full time ₹ 18,00,000 - ₹ 36,00,000 per year

Job Title: Head of Customer Support

Company: Lifetime Health

Location: Jayanagar, Bangalore

Employment Type: Full-Time

About Us

Lifetime Health is a leading provider of home healthcare services, specializing in nursing and physiotherapy. We are dedicated to delivering high-quality, compassionate care to our patients in the comfort of their homes. Join our passionate team and make a meaningful impact in people's lives every day.

Role Overview

We are seeking an experienced and dynamic Head of Customer Support to lead and oversee our Customer Support, Sales, and Service Line operations. The ideal candidate will ensure exceptional customer experience, drive revenue growth, and maintain service excellence. This role requires strong leadership, strategic vision, and a deep passion for healthcare service delivery.

Key Responsibilities

  • Lead, motivate, and manage the Customer Support team to ensure a high-performance culture.
  • Develop and implement customer service policies and standard operating procedures for consistent service excellence.
  • Monitor and analyze customer feedback to identify improvement opportunities and enhance satisfaction.
  • Oversee the Sales team to set, track, and achieve sales and revenue targets.
  • Develop sales strategies and initiatives to support business growth.
  • Coordinate closely with the Service Line team to ensure seamless service delivery and quick issue resolution.
  • Train, mentor, and support team members to improve skills, productivity, and customer handling.
  • Collaborate with cross-functional teams to align support, sales, and service strategies with organizational goals.
  • Prepare, analyze, and present regular performance and revenue reports to senior management.
  • Ensure overall responsibility for revenue generation through effective sales and retention strategies.

Qualifications

  • Bachelor's degree in Healthcare Management, Business Administration, or a related field.
  • Proven experience in Customer Support or Sales Management, preferably within the healthcare industry.
  • Strong leadership, coaching, and team management abilities.
  • Excellent problem-solving, analytical, and strategic thinking skills.
  • Exceptional communication and interpersonal skills.
  • Ability to perform effectively under pressure and manage multiple priorities.
  • Proficiency in CRM tools, data analysis, and reporting.
  • Passion for delivering exceptional customer experiences and improving patient care outcomes.

Job Type

Full-Time

Benefits

  • Provident Fund

Schedule

  • Day Shift

Languages

  • Kannada & English (Preferred)

Work Location

  • In-person (Jayanagar, Bangalore)

Job Type: Full-time

Pay: Up to ₹150,000.00 per month

Work Location: In person

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