Customer Support Associate

2 days ago

Bengaluru, Karnataka, India Flobiz A Unit Of Valorem Stack Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Hi we are Openings for Customer Support Associate - Voice Process / Chat process.

Key Responsibilities:

  • Inbound calls based on callback requests raised by users.
  • Understand customer concerns and provide appropriate resolutions over the call.
  • Document the conversation outcomes accurately in the system/CRM.
  • Follow standard calling scripts and maintain professionalism in all interactions.
  • Escalate complex issues to relevant teams when required.
  • Ensure timely follow-up for unresolved or pending cases.
  • Coordinate with call support agents for context or additional information if needed.
  • Maintain high customer satisfaction by being empathetic, patient, and solution-driven.

Requirements:

  • 6 Months 2 years of experience in Intbound - Out-bond voice support or customer service roles.
  • Excellent verbal communication skills in English, Hindi and any other regional language.
  • Strong listening skills and ability to understand customer issues clearly.
  • Basic proficiency in using CRMs or support tools.
  • Willingness to work in shifts, including holidays.
  • Patience and a customer-first attitude.
  • Minimum qualification: Graduate.

Location: Bommanahalli, HSR Layout.

Contact Details : /

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