Customer Support Associate

9 hours ago

Bengaluru, Karnataka, India Northclan Solutions Llp Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Customer Support Associate (HSR Layout, Bangalore)

  • Be the first point of contact for customers using Ionage chargers and CMS.
  • Handle customer queries via phone, email, and chat professionally.
  • Provide troubleshooting guidance and usage instructions for chargers and CMS.
  • Escalate unresolved technical issues to engineering/technical support teams.
  • Document interactions and follow up to ensure issue resolution.
  • Maintain high customer satisfaction and relay feedback to the product team.
  • Participate in ongoing training to stay updated on products and industry trends.

Ideal for candidates who:

  • Enjoy problem-solving and customer interaction.
  • Want to learn about EV technology and customer operations.
  • Are motivated to work in a fast-growing, clean-tech environment.

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