Customer Support Associate

2 days ago

Bengaluru, Karnataka, India iEnergizer Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

iEnergizer is a leading Business Process Outsourcing (BPO) provider of customer management solutions. We help our partners acquire, support, retain, and grow their markets by providing complete life-cycle customer support services. Our client base includes numerous Fortune 500 companies from various industry verticals such as Healthcare, Banking, Financial Services, Insurance, Gaming, Publishing, and Legal. At iEnergizer, we prioritize high-quality service while lowering operating costs, creating an innovative atmosphere that ensures an exemplary customer experience. Our mid-sized structure allows us to offer scalable resources with the agility to remain customer-focused.

Role Description

This is a full-time, on-site role for a Customer Support Associate located in Bengaluru. The Customer Support Associate will handle day-to-day tasks including providing exceptional customer service, managing customer inquiries, resolving issues, and ensuring customer satisfaction. The associate will also be responsible for supporting sales activities and providing necessary training to customers.

Qualifications

  • Strong skills in Customer Support, Customer Experience, and Customer Service
  • Experience in Sales and the ability to support sales activities
  • Proficiency in delivering Training to customers
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced, on-site environment
  • Bachelor's degree in a relevant field is preferred

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