Customer Support Associate

9 hours ago

Bengaluru, Karnataka, India NoBroker Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Title:

Customer Support Associate

Department:

Customer Success, Service & Operations

Employment Type:

Full Time, Permanent

Job Description:

1)The candidate should be able to  handle 200+ customers directly and contribute to building relationships through scheduled and proactive outreach.

2)Assist customers as needed with setting up and navigating programs or software associated with a  Nobrokerhood as a product.

3)The Customer Success Manager  will help in partnering up  with clients to fully understand their business requirements, expectations, and needs that can be fulfilled.

4)Support and coordinate with the operations team and other stakeholders to ensure seamless resolutions  to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner.

5)Maintain the highest level of customer satisfaction: Maintain Company defined CSAT (Customer Satisfaction) score and NPS (net promoter score).

6)Coordinate with other functions:- Coordinate with the Customer Support function to ensure issues and tickets are resolved within defined SLA.

Required Skills and Qualifications:

1)Proven work experience  of 1- 2 years as a Customer Success Manager or similar role

2)Exceptional ability to communicate and foster positive business relationships

3) Excellent interpersonal and communication skills.

4)Proficient in all Microsoft applications(Excel/Google sheets,Microsoft word/Docx preferably)

5)Hands-On Operational Efficiency with the ability to set and follow processes

  • Customer Support Associate

    1 week ago

    Bengaluru, Karnataka, India iEnergizer Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptioniEnergizer is a leading Business Process Outsourcing (BPO) provider of customer management solutions. We help our partners acquire, support, retain, and grow their markets by providing complete life-cycle customer support services. Our client base includes numerous Fortune 500 companies from various industry verticals such as Healthcare,...

  • Customer Support Associate

    1 week ago

    Bengaluru, Karnataka, India iEnergizer Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Company DescriptioniEnergizer is a leading Business Process Outsourcing (BPO) provider dedicated to delivering high-quality customer management solutions. We help clients acquire, support, retain, and grow their markets through comprehensive life-cycle customer support services. Our partner base includes Fortune 500 companies across various industries,...

  • Customer Support Associate

    6 days ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Support Associate International Chat & UpsellingJob Category: Senior Associate / Associate Function/Department: OperationsReporting to: Team LeaderRole Description:A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send Chats pertaining to existing/new queries on services...

  • Customer Support Associate

    4 weeks ago

    Bengaluru, Karnataka, India Playo Full time

    Job DescriptionThe Opportunity:We are looking for a customer support associate who is as obsessive about serving user queries and needs as we are. This is not an ancillary support requirement but rather a role that addresses the very core Customer is King value which is at the heart of our venture. We do not expect the candidate to blurt out templatized Q&A...

  • Customer Support Associate

    1 week ago

    Bengaluru, Karnataka, India Hunt Mantra Full time ₹ 3,10,000 - ₹ 4,22,000 per year

    Job Opportunity: Customer Support Associate—International Voice ProcessLocation: Electronic City Phase 2, Bengaluru (On-site)Shift: US Shift (Immediate Joiners Only)Industry: One of the biggest e-commerce companiesPosition OverviewWe're looking for a customer support associate to handle customer inquiries in our international voice process.Who Can...

  • Insurance Customer Support Associate

    2 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 54,000 - ₹ 90,000 per year

    Location: Bengaluru, OnsiteSalary: Upto 4.5 LPA + IncentivesRole DescriptionThis is a full-time on-site role for an Insurance Customer Support Associate (Immediate Joiners) located in Bengaluru. The Insurance Customer Support Associate will be responsible for handling customer inquiries, providing exceptional customer service, and ensuring a positive...

  • Customer Support Associate

    6 hours ago

    Bengaluru, Karnataka, India Northclan Solutions Llp Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Support Associate (HSR Layout, Bangalore)Be the first point of contact for customers using Ionage chargers and CMS.Handle customer queries via phone, email, and chat professionally.Provide troubleshooting guidance and usage instructions for chargers and CMS.Escalate unresolved technical issues to engineering/technical support teams.Document...

  • Customer Support Associate

    2 weeks ago

    Bengaluru, Karnataka, India Webtech Softwares Full time ₹ 3,50,000 - ₹ 7,00,000 per year

    Job Title : Customer Support AssociateJob Category : CSRFresher & Experienced Professional (0-4 Years)Voice ProcessQualification: Any Excellent Communication5 days Working 2-way cab FacilityNight Shifts HR Pravallika

  • Customer Support Associate

    4 days ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Support Associate International Chat & UpsellingJob Category: Senior AssociateDepartment: OperationsReporting to: Team LeaderRole Description:A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send Chats pertaining to existing/new queries on services provided by the client....

  • Customer Support Associate

    1 week ago

    Bengaluru, Karnataka, India Shrinidhi Full time ₹ 3,80,000 - ₹ 4,66,000 per year

    Join the Alorica Team as an AssociateJob Location: EcoSpace, BangaloreInterview Location: Lyros Technologies Pvt Ltd, Q-2,7th Floor, Cyber Towers, Hitech City, Madhapur, Hyderabad. Telangana-500081, India.Alorica is Hiring FreshersAre you ready to kickstart your career in customer support? Join Alorica and be a part of a dynamic team providing world-class...