
Customer Support Associate
2 hours ago
Position Title: Associate - Customer Service (Domestic Voice Process)
Education: Graduate / Postgraduate Experience: 0 to 1+ years
Location: Bangalore
Role Description
This is a full-time on-site role for a Customer Support Executive. The Customer Support Executive will be responsible for providing excellent customer support through online and technical support channels, addressing customer concerns and ensuring customer satisfaction.
Responsibilities
➢Manage Inbound calls and outbound calls to resolve queries to perfection.
➢Responding to customers on email and chats.
➢Build sustainable relationships and trust with customer accounts through open and interactive communication
➢Provide accurate, valid, and complete information by using the right methods/tools
➢Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
➢Follow communication procedures, guidelines, and policies
➢Take the extra mile to engage customers
➢Monitor and achieve key performance metrics such as response time, resolution time, and customer satisfaction scores.
➢Going above and beyond to not only meet but exceed customer expectations and ultimately contribute to the creation of exceptional customer delight and satisfaction.
Requirements
➢Proven customer support experience or experience for a minimum of 1 year.
➢Strong phone contact handling skills and active listening.
➢Familiarity with CRM systems and practices.
➢Customer orientation and ability to adapt/respond to different types of characters.
➢Excellent communication and presentation skills.
➢Ability to multitask, prioritize, and manage time effectively.
➢Degree is mandatory.
➢Hindi and English are mandatory.
➢Retail and Ecommerce are added advantage.
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