Customer Support Associate

2 days ago

Bengaluru, Karnataka, India Mind Parkour Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Position Title: Associate - Customer Service (Domestic Voice Process)

Education: Graduate / Postgraduate Experience: 0 to 1+ years

Location: Bangalore

Role Description

This is a full-time on-site role for a Customer Support Executive. The Customer Support Executive will be responsible for providing excellent customer support through online and technical support channels, addressing customer concerns and ensuring customer satisfaction.

Responsibilities

➢Manage Inbound calls and outbound calls to resolve queries to perfection.

➢Responding to customers on email and chats.

➢Build sustainable relationships and trust with customer accounts through open and interactive communication

➢Provide accurate, valid, and complete information by using the right methods/tools

➢Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

➢Follow communication procedures, guidelines, and policies

➢Take the extra mile to engage customers

➢Monitor and achieve key performance metrics such as response time, resolution time, and customer satisfaction scores.

➢Going above and beyond to not only meet but exceed customer expectations and ultimately contribute to the creation of exceptional customer delight and satisfaction.

Requirements

➢Proven customer support experience or experience for a minimum of 1 year.

➢Strong phone contact handling skills and active listening.

➢Familiarity with CRM systems and practices.

➢Customer orientation and ability to adapt/respond to different types of characters.

➢Excellent communication and presentation skills.

➢Ability to multitask, prioritize, and manage time effectively.

➢Degree is mandatory.

➢Hindi and English are mandatory.

➢Retail and Ecommerce are added advantage.

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