Customer Support Associate

1 day ago

Bengaluru, Karnataka, India Mind Parkour Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Position Title: Associate - Customer Service (Domestic Voice Process)

Education: Graduate / Postgraduate Experience: 0 to 1+ years

Location: Bangalore

Role Description

This is a full-time on-site role for a Customer Support Executive. The Customer Support Executive will be responsible for providing excellent customer support through online and technical support channels, addressing customer concerns and ensuring customer satisfaction.

Responsibilities

➢Manage Inbound calls and outbound calls to resolve queries to perfection.

➢Responding to customers on email and chats.

➢Build sustainable relationships and trust with customer accounts through open and interactive communication

➢Provide accurate, valid, and complete information by using the right methods/tools

➢Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

➢Follow communication procedures, guidelines, and policies

➢Take the extra mile to engage customers

➢Monitor and achieve key performance metrics such as response time, resolution time, and customer satisfaction scores.

➢Going above and beyond to not only meet but exceed customer expectations and ultimately contribute to the creation of exceptional customer delight and satisfaction.

Requirements

➢Proven customer support experience or experience for a minimum of 1 year.

➢Strong phone contact handling skills and active listening.

➢Familiarity with CRM systems and practices.

➢Customer orientation and ability to adapt/respond to different types of characters.

➢Excellent communication and presentation skills.

➢Ability to multitask, prioritize, and manage time effectively.

➢Degree is mandatory.

➢Hindi and English are mandatory.

➢Retail and Ecommerce are added advantage.

  • Customer Support Associate

    3 days ago

    Bengaluru, Karnataka, India iEnergizer Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptioniEnergizer is a leading Business Process Outsourcing (BPO) provider of customer management solutions. We help our partners acquire, support, retain, and grow their markets by providing complete life-cycle customer support services. Our client base includes numerous Fortune 500 companies from various industry verticals such as Healthcare,...

  • Customer Support Associate

    3 days ago

    Bengaluru, Karnataka, India iEnergizer Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Company DescriptioniEnergizer is a leading Business Process Outsourcing (BPO) provider dedicated to delivering high-quality customer management solutions. We help clients acquire, support, retain, and grow their markets through comprehensive life-cycle customer support services. Our partner base includes Fortune 500 companies across various industries,...

  • Customer Support Associate

    1 week ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Great opportunity For Freshers - Customer SupportDon't Miss it HR SPOC - Subitsha HRPosition: Customer Support AssociateCategory: International voice ProcessIndustry: ITES/BPOWe are looking for enthusiastic freshers to Join our team. As a Customer Support Associate, you will interact with customers, resolve queries, and ensure a seamless customer experience....

  • Customer Support Associate

    1 week ago

    Bengaluru, Karnataka, India ContactPoint 360 Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Position: Customer Support AssociateLocation:BangaloreEmployment Type:Full-timeExperience Level:6 months - 1yearRequirements :- English Communication is a must.Role OverviewAs a Customer Support Associate, you will be the first point of contact for customers, addressing their queries, resolving issues, and ensuring a seamless customer experience. This role...

  • Customer Support Associate

    2 days ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Support Associate International Chat & UpsellingJob Category: Senior Associate / Associate Function/Department: OperationsReporting to: Team LeaderRole Description:A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send Chats pertaining to existing/new queries on services...

  • Customer Support Associate

    3 days ago

    Bengaluru, Karnataka, India Hunt Mantra Full time ₹ 3,10,000 - ₹ 4,22,000 per year

    Job Opportunity: Customer Support Associate—International Voice ProcessLocation: Electronic City Phase 2, Bengaluru (On-site)Shift: US Shift (Immediate Joiners Only)Industry: One of the biggest e-commerce companiesPosition OverviewWe're looking for a customer support associate to handle customer inquiries in our international voice process.Who Can...

  • Customer Support Associate

    5 days ago

    Bengaluru, Karnataka, India Webtech Softwares Full time ₹ 3,50,000 - ₹ 7,00,000 per year

    Job Title : Customer Support AssociateJob Category : CSRFresher & Experienced Professional (0-4 Years)Voice ProcessQualification: Any Excellent Communication5 days Working 2-way cab FacilityNight Shifts HR Pravallika

  • Customer Support Associate

    3 days ago

    Bengaluru, Karnataka, India Shrinidhi Full time ₹ 3,80,000 - ₹ 4,66,000 per year

    Join the Alorica Team as an AssociateJob Location: EcoSpace, BangaloreInterview Location: Lyros Technologies Pvt Ltd, Q-2,7th Floor, Cyber Towers, Hitech City, Madhapur, Hyderabad. Telangana-500081, India.Alorica is Hiring FreshersAre you ready to kickstart your career in customer support? Join Alorica and be a part of a dynamic team providing world-class...

  • Customer Support Associate

    1 week ago

    Bengaluru, Karnataka, India Flobiz A Unit Of Valorem Stack Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Hi we are Openings for Customer Support Associate - Voice Process / Chat process.Key Responsibilities:Inbound calls based on callback requests raised by users.Understand customer concerns and provide appropriate resolutions over the call.Document the conversation outcomes accurately in the system/CRM.Follow standard calling scripts and maintain...

  • Customer Support Associate

    3 days ago

    Bengaluru, Karnataka, India FUTURE ROLE Full time ₹ 87,000 - ₹ 45,00,000 per year

    Customer Support Associate - VoiceSalary / monthQualification - 12th/Graduate/MBA (Fresher or Experienced)Languages known - English + Hindi (preferred). Candidates with fluency in Kannada, Bengali, Tamil, Marathi, Malayalam are also considered.English fluency is must.To apply reach out on Job Types: Full-time, Permanent, FresherPay: ₹15, ₹25,000.00 per...