Customer Support Associate

20 hours ago

Bengaluru, Karnataka, India ContactPoint 360 Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Position: Customer Support Associate

Location:
Bangalore

Employment Type:
Full-time

Experience Level:
6 months - 1year

Requirements :- English Communication is a must.

Role Overview

As a Customer Support Associate, you will be the first point of contact for customers, addressing their queries, resolving issues, and ensuring a seamless customer experience. This role requires excellent communication skills, problem-solving ability, and a strong customer-first mindset.

Key Responsibilities

  • Respond promptly to customer inquiries via phone, email, chat, or other channels.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Resolve customer complaints and escalate complex issues to the relevant department when required.
  • Maintain strong customer relationships by providing professional, empathetic, and efficient service.
  • Document customer interactions, transactions, and feedback.
  • Collaborate with internal teams to ensure customer issues are resolved in a timely manner.
  • Meet personal and team customer support targets, KPIs, and service-level agreements.

Required Skills & Qualifications

  • Bachelor's degree in any discipline (preferred but not mandatory).
  • Proven customer service or client-facing experience is an advantage.
  • Excellent verbal and written communication skills in [English/regional language, if required].
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong problem-solving skills with a customer-centric approach.
  • Proficiency in MS Office tools and familiarity with CRM systems is a plus.

What We Offer

  • Competitive salary and performance-based incentives.
  • Opportunities for career growth and advancement.
  • A supportive and inclusive work culture.
  • Health and wellness benefits.

  • Customer Support Associate

    7 days ago

    Bengaluru, Karnataka, India NoBroker Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title:Customer Support AssociateDepartment:Customer Success, Service & OperationsEmployment Type:Full Time, PermanentJob Description:1)The candidate should be able to  handle 200+ customers directly and contribute to building relationships through scheduled and proactive outreach.2)Assist customers as needed with setting up and navigating programs or...

  • Customer Support Associate

    2 weeks ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Support Associate International Chat & UpsellingJob Category: Senior Associate / Associate Function/Department: OperationsReporting to: Team LeaderRole Description:A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send Chats pertaining to existing/new queries on services...

  • Insurance Customer Support Associate

    1 week ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 54,000 - ₹ 90,000 per year

    Location: Bengaluru, OnsiteSalary: Upto 4.5 LPA + IncentivesRole DescriptionThis is a full-time on-site role for an Insurance Customer Support Associate (Immediate Joiners) located in Bengaluru. The Insurance Customer Support Associate will be responsible for handling customer inquiries, providing exceptional customer service, and ensuring a positive...

  • Customer Support Associate

    7 days ago

    Bengaluru, Karnataka, India Northclan Solutions Llp Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Support Associate (HSR Layout, Bangalore)Be the first point of contact for customers using Ionage chargers and CMS.Handle customer queries via phone, email, and chat professionally.Provide troubleshooting guidance and usage instructions for chargers and CMS.Escalate unresolved technical issues to engineering/technical support teams.Document...

  • Customer Support Associate

    2 weeks ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Support Associate International Chat & UpsellingJob Category: Senior AssociateDepartment: OperationsReporting to: Team LeaderRole Description:A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send Chats pertaining to existing/new queries on services provided by the client....

  • Customer Support Associate

    2 weeks ago

    Bengaluru, Karnataka, India Mind Parkour Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Position Title: Associate - Customer Service (Domestic Voice Process)Education: Graduate / Postgraduate Experience: 0 to 1+ yearsLocation: BangaloreRole DescriptionThis is a full-time on-site role for a Customer Support Executive. The Customer Support Executive will be responsible for providing excellent customer support through online and technical support...

  • Customer Support Associate

    3 days ago

    Bengaluru, Karnataka, India Thrd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    About Thrd:Thrd is a fast-growing mens streetwear brand with 150K+ followers and 7,000 - 8,000 monthly orders. We're known for high-quality drops and a strong customer-first approach. At Thrd, support isnt just a function its how we build loyalty and trust across every order and interaction.Role OverviewWe're looking for a proactive and customer-centric...

  • Insurance Customer Support Associate

    1 week ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 76,800 - ₹ 12,00,000 per year

    Location: Bengaluru, OnsiteSalary: Upto 4.5 LPA + IncentivesRole DescriptionThis is a full-time, on-site role located in Bengaluru for an Insurance Customer Support Associate (Immediate Joiners) fluent in Hindi. In this role, you will be responsible for handling customer inquiries, providing exceptional customer support, resolving issues, and ensuring...

  • Customer Support Associate

    7 days ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are hiring for International Banking Chat ProcessHR Recruiter (Reference): AbhilashPosition: CSA/Senior CSAJob Title: Customer Support Associate International BankingJob Category: Senior Associate / Associate Function/Department: OperationsReporting to: Team LeaderRole Description:A CSA in this role is responsible for processing data with high accuracy...

  • HR Associate

    20 hours ago

    Bengaluru, Karnataka, India MoSahay Associate Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Designation - HR AssociateLocation - ChennaiEducation - Bcom or BMSExperience - Atleast one year of experience in HR domain and accountant ** Key Responsibilities:** * Assist in end-to-end recruitment process — sourcing, screening, scheduling interviews, and onboarding * Maintain employee records, attendance, and leave management * Handle payroll inputs...