Customer Support Associate

24 hours ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 6,00,000 - ₹ 12,00,000 per year

ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies

Job Title: Customer Support Associate International Chat

Job Location : Bangalore

Role Description: A Senior CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send Chats pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries. Must be flexible to work in night shift.

Roles & Responsibilities

  • Handle customer inquiries and issues through both chat and voice channels.
  • Analyze transactions and customer accounts to identify potential fraudulent activities.
  • Investigate suspicious transactions and escalate issues to the appropriate departments.
  • Communicate with customers to verify transactions and resolve fraud-related issues.
  • Document all interactions and transactions accurately and timely.
  • Provide recommendations for process improvements to minimize fraud risks.
  • Maintain confidentiality of customer information and adhere to data protection regulations.

If interested kindly share your CV to

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

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