Customer Support Associate

1 day ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 6,00,000 - ₹ 12,00,000 per year

ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies

Job Title: Customer Support Associate International Chat

Job Location : Bangalore

Role Description: A Senior CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send Chats pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries. Must be flexible to work in night shift.

Roles & Responsibilities

  • Handle customer inquiries and issues through both chat and voice channels.
  • Analyze transactions and customer accounts to identify potential fraudulent activities.
  • Investigate suspicious transactions and escalate issues to the appropriate departments.
  • Communicate with customers to verify transactions and resolve fraud-related issues.
  • Document all interactions and transactions accurately and timely.
  • Provide recommendations for process improvements to minimize fraud risks.
  • Maintain confidentiality of customer information and adhere to data protection regulations.

If interested kindly share your CV to

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

  • Customer Support Associate

    3 days ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Great opportunity For Freshers - Customer SupportDon't Miss it HR SPOC - Subitsha HRPosition: Customer Support AssociateCategory: International voice ProcessIndustry: ITES/BPOWe are looking for enthusiastic freshers to Join our team. As a Customer Support Associate, you will interact with customers, resolve queries, and ensure a seamless customer experience....

  • Customer Support Associate

    1 week ago

    Bengaluru, Karnataka, India NoBroker Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title:Customer Support AssociateDepartment:Customer Success, Service & OperationsEmployment Type:Full Time, PermanentJob Description:1)The candidate should be able to  handle 200+ customers directly and contribute to building relationships through scheduled and proactive outreach.2)Assist customers as needed with setting up and navigating programs or...

  • Customer Support Associate

    4 days ago

    Bengaluru, Karnataka, India ContactPoint 360 Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Position: Customer Support AssociateLocation:BangaloreEmployment Type:Full-timeExperience Level:6 months - 1yearRequirements :- English Communication is a must.Role OverviewAs a Customer Support Associate, you will be the first point of contact for customers, addressing their queries, resolving issues, and ensuring a seamless customer experience. This role...

  • Insurance Customer Support Associate

    2 weeks ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 54,000 - ₹ 90,000 per year

    Location: Bengaluru, OnsiteSalary: Upto 4.5 LPA + IncentivesRole DescriptionThis is a full-time on-site role for an Insurance Customer Support Associate (Immediate Joiners) located in Bengaluru. The Insurance Customer Support Associate will be responsible for handling customer inquiries, providing exceptional customer service, and ensuring a positive...

  • Customer Support Associate

    1 week ago

    Bengaluru, Karnataka, India Northclan Solutions Llp Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Support Associate (HSR Layout, Bangalore)Be the first point of contact for customers using Ionage chargers and CMS.Handle customer queries via phone, email, and chat professionally.Provide troubleshooting guidance and usage instructions for chargers and CMS.Escalate unresolved technical issues to engineering/technical support teams.Document...

  • Customer Support Associate

    2 weeks ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Support Associate International Chat & UpsellingJob Category: Senior AssociateDepartment: OperationsReporting to: Team LeaderRole Description:A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send Chats pertaining to existing/new queries on services provided by the client....

  • Customer Support Associate

    3 days ago

    Bengaluru, Karnataka, India Flobiz A Unit Of Valorem Stack Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Hi we are Openings for Customer Support Associate - Voice Process / Chat process.Key Responsibilities:Inbound calls based on callback requests raised by users.Understand customer concerns and provide appropriate resolutions over the call.Document the conversation outcomes accurately in the system/CRM.Follow standard calling scripts and maintain...

  • Customer Support Associate

    7 days ago

    Bengaluru, Karnataka, India Thrd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    About Thrd:Thrd is a fast-growing mens streetwear brand with 150K+ followers and 7,000 - 8,000 monthly orders. We're known for high-quality drops and a strong customer-first approach. At Thrd, support isnt just a function its how we build loyalty and trust across every order and interaction.Role OverviewWe're looking for a proactive and customer-centric...

  • Insurance Customer Support Associate

    2 weeks ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 76,800 - ₹ 12,00,000 per year

    Location: Bengaluru, OnsiteSalary: Upto 4.5 LPA + IncentivesRole DescriptionThis is a full-time, on-site role located in Bengaluru for an Insurance Customer Support Associate (Immediate Joiners) fluent in Hindi. In this role, you will be responsible for handling customer inquiries, providing exceptional customer support, resolving issues, and ensuring...

  • Customer Support Associate

    1 week ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are hiring for International Banking Chat ProcessHR Recruiter (Reference): AbhilashPosition: CSA/Senior CSAJob Title: Customer Support Associate International BankingJob Category: Senior Associate / Associate Function/Department: OperationsReporting to: Team LeaderRole Description:A CSA in this role is responsible for processing data with high accuracy...