Customer Support Associate

5 hours ago

Bengaluru, Karnataka, India Bhanzu Full time ₹ 3,60,000 - ₹ 5,00,000 per year

We're Hiring | Customer Support Associate at Bhanzu

Join Bhanzu, an EdTech company founded by math prodigy Neelakantha Bhanu, and be part of our mission to make Math fun and accessible for students across the world

Role: Customer Support Associate

Location: HSR Layout , Bangalore

Type: Individual Contributor Role

Shifts : Comfortable with Night Shifts

Salary Range : 3.6 LPA-5 LPA

What we're looking for:

-Strong communication and problem-solving skills

-Experience in customer service or relationship management

-Proficiency in CRM tools and Microsoft Office

Responsibilities
:

➔ Act as a single point of contact and be the face of Bhanzu support for the customers

➔ Respond to customer queries in a timely and accurate way, via phone, email or chat

➔ Proactive outbound calling to build rapport with the customers

➔ Identify customers' needs and requirements and propose suitable solutions quickly and efficiently by coordination with cross-functional teams

➔ Follow-up with customers to ensure their issues are resolved

➔ Build and maintain long-lasting relationships with existing customers

➔ Maintain a deep knowledge of company products and services

➔ Upsell / cross-sell new products / services to clients

Requirements:

➔ Degree in management, marketing, communication, or a similar field

➔ Experience as a relationship manager, in customer service, or a similar role

➔ Experience of driving sales (upselling / cross-selling)

➔ Proficiency in Microsoft Office, CRM software and use of ticketing systems

➔ Excellent written, verbal skills and interpersonal skills

➔ Good conflict resolution and problem-solving skills

➔ Ability to multi-task and display patience when handling tough cases

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