Customer Support Team Lead

4 days ago

Bengaluru, Karnataka, India Intellithink Industrial IoT Full time ₹ 15,00,000 - ₹ 25,00,000 per year

At
Intellithink
, we are building intelligent solutions that combine data science, advanced analytics, and domain expertise to solve complex real-world problems. Our work spans across predictive maintenance and industrial AI — helping businesses harness the power of data to improve reliability, efficiency, and decision-making.

Customer Support Lead – IoT Solutions

We are seeking a
Customer Support Lead – IoT Solutions
to head customer support operations and ensure world-class service for our IoT deployments. This role is pivotal in driving customer satisfaction, retention, and trust by delivering exceptional technical support and leadership.

Key Responsibilities

  • Lead and manage the IoT customer support team to deliver timely, reliable, and customer-centric service.
  • Troubleshoot and resolve issues related to
    networking, connectivity, software applications, and IoT solutions
    .
  • Establish and refine support processes, escalation paths, and knowledge base documentation.
  • Act as the primary escalation point for complex technical issues requiring advanced expertise.
  • Collaborate closely with engineering, product, and field operations teams to ensure smooth deployments and effective problem resolution.
  • Monitor key support metrics (response time, resolution time, customer satisfaction scores) and drive continuous improvements.
  • Provide training, mentoring, and development opportunities to support team members.
  • Champion a customer-first culture by proactively identifying recurring issues and feeding insights into product improvement.

Required Skills & Experience

  • Proven track record of
    leading customer support teams
    , ideally in IoT, networking, or enterprise SaaS domains.
  • Strong expertise in
    networking, connectivity protocols, and troubleshooting software issues
    (device-to-cloud, APIs, applications).
  • Familiarity with IoT platforms, cloud environments, and device management systems.
  • Excellent communication and interpersonal skills with the ability to simplify technical issues for diverse audiences.
  • Strong problem-solving skills and analytical thinking
  • Experience with ticketing systems, remote troubleshooting tools, and incident management practices.

Preferred Qualifications

  • Exposure to
    predictive maintenance, edge devices, and industrial IoT deployments
    .
  • Certification in networking (CCNA, CompTIA Network+), cloud (AWS IoT, Azure IoT), or customer support (ITIL).
  • Ability to thrive in a fast-paced environment while managing competing priorities.

  • Operations Team Lead

    6 days ago

    Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    MEGA Walk in DriveSTARTEK welcomes experienced professionals for the role of Team LeadYour Next Big Win: Lead Our GrowthHR Name - Alisha A.HR Contact Date of Interview - 12th November th November 2025Interview Location -Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru Interview Time - 12:30 PM -- 05:30 PM5 days working...

  • Customer Support Team Lead

    14 hours ago

    Bengaluru, Karnataka, India Pine Labs Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Support Team LeadLocation:BangaloreDepartment:Customer Experience / SupportReports To:Helpdesk ManagerEmployment Type:Full-TimeJob Summary:We are seeking a proactive and experiencedCustomer Support Team Leadto manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The ideal...

  • Customer Support Team Lead

    6 days ago

    Bengaluru, Karnataka, India XILLIGENCE Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Team Leader – Customer Support (Voice / Chat)Location:Bangalore (Work from Office)Shift:RotationalJob Type:Full-timeExperience:2–5 YearsAbout the RoleWe are seeking an experiencedTeam Leaderto manage a team of customer advisors handlingvoice and chatprocesses.The ideal candidate should have strong leadership skills, the ability to drive performance, and...

  • Customer Support Team Lead

    1 week ago

    Bengaluru, Karnataka, India Barbeque Nation Full time ₹ 32,000 - ₹ 48,000 per year

    Work From OfficeWe're Hiring Join Our Call Center TeamWe are expanding our call center operations and are looking for enthusiastic, skilled, and driven professionals to join our growing team. Explore the available roles below:1. Call Centre TrainerVacancies: 1CTC Range: LPARole Summary: Responsible for conducting training programs for new hires and...

  • We are hiring For Team Leader

    4 days ago

    Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Team Leader BPO Domestic OperationsJob Summary:We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule...

  • Customer Service Team Lead

    4 days ago

    Bengaluru, Karnataka, India Westbury Kommerce Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Position Title:Customer ServiceEducation:Graduate / PostgraduateExperience: 10 yearsLocation:BengaluruRole DescriptionResponsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work...

  • Customer Support Lead

    2 weeks ago

    Bengaluru, Karnataka, India Emergent Full time ₹ 2,00,00,000 - ₹ 2,50,00,000 per year

    Customer Support LeadLocation:Bengaluru On-site/HybridTeam:Customer SupportCompany:Emergent – The world's first agentic vibe-coding platformAbout EmergentEmergent is reimagining how software gets built. Our vision is to democratize development, enabling anyone with an idea to become a creator and making software accessible to 1 billion people worldwide.Our...

  • Customer Experience Team Lead

    2 days ago

    Bengaluru, Karnataka, India Talentiser Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Hiring with a startuphyper-local rapid-delivery retail B2C platform providing doorstep delivery of quality fresh groceries, clean fruits & vegetables.Shift– Rotational Shifts & Rotational weekly offRole type– 6 Days workingRole Overview:We are looking for a Customer Experience Team Lead with 10+ years of overall experience in customer service and a...

  • Team Lead, Technical Customer Support

    2 days ago

    Bengaluru, Karnataka, India Solenis Full time US$ 60,000 - US$ 1,20,000 per year

    Ensure fastest response to customer complaints through whole team including engineers, service franchisees/distributors.Ensure team is motivated and help them to meet their targetsEnsure proper support to service franchisees/distributors through technical, commercial aspect. Ensuring proper ROI for service franchisees.Conduct technical traininings for...

  • Team Leader – Customer Support

    2 weeks ago

    Bengaluru, Karnataka, India The closing Gap Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Team Leader – Customer Support (Voice / ChatLocation: BangaloreShift: RotationalAbout the RoleWe are seeking an experienced Team Leader to manage a team of customer advisors handling voice and chat processes. The ideal candidate should have proven leadership skills, the ability to drive performance, and ensure consistent service quality and customer...