Customer Support Team Lead

15 hours ago

Bengaluru, Karnataka, India Pine Labs Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Title: Customer Support Team Lead

Location:
Bangalore

Department:
Customer Experience / Support

Reports To:
Helpdesk Manager

Employment Type:
Full-Time

Job Summary:

We are seeking a proactive and experienced
Customer Support Team Lead
to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The ideal candidate will have strong leadership skills, a customer-first mindset, and the ability to drive performance and continuous improvement.

Key Responsibilities:

  • Lead and mentor a team of customer support agents handling queries related to digital payments, financial products, and account services.
  • Monitor daily operations, including ticket queues, response times, and resolution quality.
  • Handle escalations involving sensitive financial issues with discretion and professionalism.
  • Conduct regular team meetings, performance reviews, and training sessions.
  • Analyze support metrics and generate reports to identify trends and areas for improvement.
  • Collaborate with cross-functional teams (Program Managers, Sales, Engineering) to resolve customer pain points and improve processes.
  • Maintain and update knowledge base and support documentation.
  • Ensure compliance with company policies, procedures, and service standards.

Qualifications:

  • Bachelor's degree or equivalent experience.
  • 3+ years of experience in customer support, with at least 1 year in a leadership role.
  • Strong communication, interpersonal, and conflict-resolution skills.
  • Experience with CRM and support tools (e.g., Service Desk, Jira, Servicenow, Salesforce).
  • Ability to analyze data and make informed decisions.
  • Empathy, patience, and a passion for customer satisfaction.

Preferred Skills:

  • Experience in a fast-paced, tech-driven environment.
  • Familiarity with support across multiple channels (email, chat, phone).
  • Knowledge of customer experience best practices and KPIs.
  • Proficient in MS Office

  • Operations Team Lead

    6 days ago

    Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    MEGA Walk in DriveSTARTEK welcomes experienced professionals for the role of Team LeadYour Next Big Win: Lead Our GrowthHR Name - Alisha A.HR Contact Date of Interview - 12th November th November 2025Interview Location -Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru Interview Time - 12:30 PM -- 05:30 PM5 days working...

  • Customer Support Team Lead

    4 days ago

    Bengaluru, Karnataka, India Intellithink Industrial IoT Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    AtIntellithink, we are building intelligent solutions that combine data science, advanced analytics, and domain expertise to solve complex real-world problems. Our work spans across predictive maintenance and industrial AI — helping businesses harness the power of data to improve reliability, efficiency, and decision-making.Customer Support Lead – IoT...

  • Customer Support Team Lead

    6 days ago

    Bengaluru, Karnataka, India XILLIGENCE Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Team Leader – Customer Support (Voice / Chat)Location:Bangalore (Work from Office)Shift:RotationalJob Type:Full-timeExperience:2–5 YearsAbout the RoleWe are seeking an experiencedTeam Leaderto manage a team of customer advisors handlingvoice and chatprocesses.The ideal candidate should have strong leadership skills, the ability to drive performance, and...

  • Customer Support Team Lead

    1 week ago

    Bengaluru, Karnataka, India Barbeque Nation Full time ₹ 32,000 - ₹ 48,000 per year

    Work From OfficeWe're Hiring Join Our Call Center TeamWe are expanding our call center operations and are looking for enthusiastic, skilled, and driven professionals to join our growing team. Explore the available roles below:1. Call Centre TrainerVacancies: 1CTC Range: LPARole Summary: Responsible for conducting training programs for new hires and...

  • We are hiring For Team Leader

    4 days ago

    Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Team Leader BPO Domestic OperationsJob Summary:We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule...

  • Customer Service Team Lead

    4 days ago

    Bengaluru, Karnataka, India Westbury Kommerce Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Position Title:Customer ServiceEducation:Graduate / PostgraduateExperience: 10 yearsLocation:BengaluruRole DescriptionResponsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work...

  • Customer Experience Team Lead

    2 days ago

    Bengaluru, Karnataka, India Talentiser Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Hiring with a startuphyper-local rapid-delivery retail B2C platform providing doorstep delivery of quality fresh groceries, clean fruits & vegetables.Shift– Rotational Shifts & Rotational weekly offRole type– 6 Days workingRole Overview:We are looking for a Customer Experience Team Lead with 10+ years of overall experience in customer service and a...

  • Customer Support Lead

    2 weeks ago

    Bengaluru, Karnataka, India Emergent Full time ₹ 2,00,00,000 - ₹ 2,50,00,000 per year

    Customer Support LeadLocation:Bengaluru On-site/HybridTeam:Customer SupportCompany:Emergent – The world's first agentic vibe-coding platformAbout EmergentEmergent is reimagining how software gets built. Our vision is to democratize development, enabling anyone with an idea to become a creator and making software accessible to 1 billion people worldwide.Our...

  • Team Lead Customer Service

    2 weeks ago

    Bengaluru, Karnataka, India IntouchCX Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    About the JobWere changing the way people think about customer care, and we need your helpWe are seeking a Team Lead to guide and support our Customer Service Representatives (CSRs), ensuring consistently high-quality customer interactions. The role requires a deep understanding of our partners brand, values, products, promotions, and procedures....

  • Team Lead, Technical Customer Support

    2 days ago

    Bengaluru, Karnataka, India Solenis Full time US$ 60,000 - US$ 1,20,000 per year

    Ensure fastest response to customer complaints through whole team including engineers, service franchisees/distributors.Ensure team is motivated and help them to meet their targetsEnsure proper support to service franchisees/distributors through technical, commercial aspect. Ensuring proper ROI for service franchisees.Conduct technical traininings for...