Operations Team Lead

2 days ago

Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

MEGA Walk in Drive

STARTEK welcomes experienced professionals for the role of Team Lead

Your Next Big Win: Lead Our Growth

HR Name - Alisha A.

HR Contact

Date of Interview - 12th November th November 2025

Interview Location -

Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru

Interview Time - 12:30 PM -- 05:30 PM

5 days working Rotational Shifts and Rotational Weekoffs

Location - Bengaluru

About US -

Our associates are central to our mission of combining people, technology, and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. Our Values unite us, creating a shared set of behaviors that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients, and our shareholders.

Job Description -

  • Set clear objectives, define roles and responsibilities and ensure each team member aligns with the team's vision.
  • Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues actively.
  • Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved.
  • Support team members' professional development by providing opportunities for training and growth.
  • Ensure team compliance with company policies and procedures.
  • Support and guide team members to ensure they meet their individual targets and KPIs.
  • Generate reports on team performance and provide regular updates to senior management.
  • Handle escalated customer complaints and work to resolve them quickly and effectively
  • Monitor team performance metrics, such as call quality, customer satisfaction, and average handle time
  • Identify areas for improvement and implement strategies to enhance team performance and customer satisfaction
  • Coach and train team members to improve their skills and knowledge
  • Conduct regular performance evaluations and provide feedback to team members
  • Collaborate with cross-functional teams to develop and implement customer service initiatives
  • Prepare and present regular reports on team performance to the management team

Eligibility Criteria -

  • Minimum Educational Qualification – 12th Std.(No Backlogs),Graduation will be preferred.
  • Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.
  • 1-3 years of experience as Team Lead on role
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Knowledge of the industry's best practices and trends for team management.
  • Excellent communication,interpersonal and problem-solving skills.
  • Strong leadership and organizational skills.
  • Excellent analytical and decision-making acumen.

Interview Process –

  • HR Screening
  • Operations Round
  • Salary discussion

Benefits –

  • Free Transportation (2-way cab provided round the clock)

Your Resume Is Your Gateway to Success. Send It Today

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Email –

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