Customer Support Team Lead

4 days ago

Bengaluru, Karnataka, India Barbeque Nation Full time ₹ 32,000 - ₹ 48,000 per year

Work From Office

We're Hiring Join Our Call Center Team

We are expanding our call center operations and are looking for enthusiastic, skilled, and driven professionals to join our growing team. Explore the available roles below:

1. Call Centre Trainer

  • Vacancies: 1
  • CTC Range: LPA
  • Role Summary: Responsible for conducting training programs for new hires and upskilling existing staff. Should have strong communication skills, experience in process training, and knowledge of soft skills development.

2. Team Leaders

  • Vacancies: 3
  • CTC Range: 3.8 – 4.8 LPA
  • Role Summary: Supervise a team of call center agents, manage performance, motivate the team, and ensure daily targets and quality standards are met.

3. Quality Analysts

  • Vacancies: 2
  • CTC Range: 3.8 – 4.8 LPA
  • Role Summary: Monitor and evaluate call quality, share feedback with agents, and work closely with team leads and trainers to enhance customer service standards.

4. MIS Executive

  • Vacancy: 1
  • CTC Range: 3.2 – 4.2 LPA
  • Role Summary: Prepare reports and dashboards for call center operations, analyze trends, maintain call data, and support strategic decision-making with accurate information.

5. Call Center Executives (Voice/Non-Voice)

  • Vacancies: 15
  • CTC Range: 2.0 – 2.5 LPA
  • Role Summary: Interact with customers over calls/chats to resolve queries, handle service requests, upsell (if required), and ensure high customer satisfaction.

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