Customer Support Team Lead

2 weeks ago

Bengaluru, Karnataka, India GP Supply Chain Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Interact with customers via phone and email to address their inquiries, requests, and concerns in a professional and timely manner.
  • Provide accurate and detailed information about our company services, and shipment delivery update to customers.
  • Assist customers in tracking shipments and resolving delivery issues.
  • Handle customer complaints and provide appropriate solutions or escalate to the relevant department for resolution.
  • Ensure adherence to committed TAT.
  • Prepare monthly performance reports and attend customer review meetings.
  • Collaborate with internal teams to ensure smooth processing for shipment pickups & delivery, and ensure customer satisfaction.
  • Identify opportunities to upsell or cross-sell additional products or services to customers.

Preferred candidate profile

* Graduation from a recognized university or equivalent.

* Fluent in Kannada / Hindi and English, both written and spoken.

*Proven experience in a customer service role is preferred.

*Excellent communication skills with the ability to actively listen and empathize with customers.

*Strong problem-solving and decision-making abilities.

*Proficient in using Microsoft Excel and basic computer applications.

*Ability to work in a fast-paced and dynamic environment, adapting to changing priorities and customer needs.

*Positive attitude, team player, and passion for delivering outstanding customer service.

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