Customer Support Team Lead

1 week ago


Bengaluru, Karnataka, India GP Supply Chain Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Interact with customers via phone and email to address their inquiries, requests, and concerns in a professional and timely manner.
  • Provide accurate and detailed information about our company services, and shipment delivery update to customers.
  • Assist customers in tracking shipments and resolving delivery issues.
  • Handle customer complaints and provide appropriate solutions or escalate to the relevant department for resolution.
  • Ensure adherence to committed TAT.
  • Prepare monthly performance reports and attend customer review meetings.
  • Collaborate with internal teams to ensure smooth processing for shipment pickups & delivery, and ensure customer satisfaction.
  • Identify opportunities to upsell or cross-sell additional products or services to customers.

Preferred candidate profile

* Graduation from a recognized university or equivalent.

* Fluent in Kannada / Hindi and English, both written and spoken.

*Proven experience in a customer service role is preferred.

*Excellent communication skills with the ability to actively listen and empathize with customers.

*Strong problem-solving and decision-making abilities.

*Proficient in using Microsoft Excel and basic computer applications.

*Ability to work in a fast-paced and dynamic environment, adapting to changing priorities and customer needs.

*Positive attitude, team player, and passion for delivering outstanding customer service.


  • Team Lead

    3 days ago


    Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 2,00,000 - ₹ 12,00,000 per year

    MEGA Walk in DriveSTARTEK welcomes experienced professionals for the role of Team LeadYour Next Big Win: Lead Our GrowthHR Name - Alisha A.HR Contact Date of Interview - 26th August th September 2025Interview Location -Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru Interview Time - 12:30 PM -- 05:30 PM5 days working...


  • Bengaluru, Karnataka, India, Karnataka Intellithink Industrial IoT Full time

    At Intellithink, we are building intelligent solutions that combine data science, advanced analytics, and domain expertise to solve complex real-world problems. Our work spans across predictive maintenance and industrial AI — helping businesses harness the power of data to improve reliability, efficiency, and decision-making.Customer Support Lead – IoT...


  • Bengaluru, Karnataka, India Barbeque Nation Full time ₹ 32,000 - ₹ 48,000 per year

    Work From OfficeWe're Hiring Join Our Call Center TeamWe are expanding our call center operations and are looking for enthusiastic, skilled, and driven professionals to join our growing team. Explore the available roles below:1. Call Centre TrainerVacancies: 1CTC Range: LPARole Summary: Responsible for conducting training programs for new hires and...

  • Team Lead Support

    12 hours ago


    Bengaluru, Karnataka, India Identixweb Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job DescriptionWe are looking for an experienced and proactive Support Manager to lead our customer support operations. You will be responsible for managing a team of support executives, ensuring high levels of customer satisfaction, improving support processes, and driving team performance. The ideal candidate is analytical, people-oriented, and focused on...


  • Bengaluru, Karnataka, India, Karnataka CARS24 Full time

    What will you drive?Lead, coach, and mentor a team of customer service representatives to achieve performance targets.Monitor daily operations, call quality, and ensure SLA adherence.Communicate and collaborate effectively with internal and external stakeholders.Optimize funnel conversion at every stage (lead to inspection, inspection to stock-in,...


  • Bengaluru, Karnataka, India Westbury Kommerce Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position Title:Customer Service Team LeadEducation:Graduate / PostgraduateExperience: 10 yearsLocation:BengaluruRole DescriptionResponsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work...


  • Bengaluru, Karnataka, India Medi Assist Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Overview:We are looking for an experienced Non-Voice Team Leader to manage and guide our team of customer support representatives. The ideal candidate will have strong leadership skills, a track record of excellent performance in non-voice support channels, and the ability to drive team productivity and customer satisfaction.Key Responsibilities:Lead,...


  • Bengaluru, Karnataka, India IntouchCX Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    About the JobWere changing the way people think about customer care, and we need your helpWe are seeking a Team Lead to guide and support our Customer Service Representatives (CSRs), ensuring consistently high-quality customer interactions. The role requires a deep understanding of our partners brand, values, products, promotions, and procedures....


  • Bengaluru, Karnataka, India CROSSBEATS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job description:We are a fast-growing Direct-to-Consumer (D2C) brand selling innovative consumer electronics across Amazon, Flipkart, and other marketplaces in India. We pride ourselves on delivering exceptional customer experiences and are looking for a Customer Support Manager (E-Commerce) to lead our support team and handle marketplace escalations...


  • Bengaluru, Karnataka, India cult fit Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    This role is an important function of the central research team, focused on capturing customer perspectives through direct interactions, probing conversations, and structured research projects. The Team Lead - Customer Research will be responsible for engaging with customers, uncovering deep insights, and helping translate those findings into meaningful...