Team Lead

5 days ago

Bengaluru, Karnataka, India Inspiration Manpower Consultancy Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Title: Customer Support Team Lead

Location: Bangalore

Department: Customer Support

Reports To: Customer Support Manager / Head of Customer Experience

Job Type: Full-time

Job Summary:

We are seeking a proactive and customer-focused Customer Support Team Lead to oversee daily operations of our support team, drive performance, and ensure a seamless experience for our customers. You will lead by example, mentor team members, resolve escalated issues, and continuously improve support processes.

Key Responsibilities:

  • Team Leadership:

  • Lead, motivate, and mentor a team of customer support representatives.

  • Monitor team performance and provide coaching and feedback.
  • Schedule shifts and manage workforce planning to meet service level targets.

  • Conduct regular 1:1s, performance reviews, and training sessions.

  • Customer Support Operations:

  • Ensure timely and accurate responses to customer inquiries via Call

  • Handle escalated customer issues and resolve them with empathy and efficiency.
  • Track and report on key performance metrics CSAT, First Response Time, Resolution Time.

  • Maintain a high level of product knowledge and act as a go-to expert for the team.

  • Process Improvement:

  • Identify areas for process optimization and work with leadership to implement improvements.

  • Collaborate with other departments to resolve cross-functional issues.
  • Contribute to knowledge base updates and internal documentation.

Qualifications:

  • Proven experience 2+ in customer support or service, with at least 1 year in a team lead or supervisory role.
  • Strong leadership, coaching, and interpersonal skills.
  • Excellent written and verbal communication.
  • Proficient with customer support tools and ticketing systems.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Analytical mindset with experience in interpreting support metrics and KPIs.
  • Empathy-driven mindset with a strong commitment to customer satisfaction.

Contact Point :

Aditya

Mallik

Deepanshu

Navya

Jaffer

  • Design Lead

    1 day ago

    Bengaluru, Karnataka, India Team Pumpkin Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Note : Maximum CTC is 9 LPAPosition Overview:We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely...

  • Lead Design Verification Engineer

    1 day ago

    Bengaluru, Karnataka, India Team Computers Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    We are seeking a highly skilled and experienced DV Lead to drive the verification of complex System-on-Chip (SoC) designs. The ideal candidate will be proficient in SoC-level verification methodologies, have strong expertise in writing C test cases for embedded systems, and lead verification planning and execution for SoC projects.Key Responsibilities:Lead...

  • SOC DV Lead

    1 day ago

    Bengaluru, Karnataka, India Team Computers Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Lead the verification planning and execution for complex SoC designs.Define and implement testbenches using SystemVerilog/UVM methodologies.Work closely with architecture, design, and firmware teams to understand the design and develop test strategies.Drive block-level and full-chip verification, including IP integration.Perform coverage analysis, debug, and...

  • Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India Kolo Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company: KoloLocation: Bangalore (In-Office)Role SummaryAt Kolo, our mission is to make home-building truly homeowner-centric. We empower Homeowners to make informed decisions during their construction or interior projects.Our Kolo SmartSelect program helps homeowners avoid costly mistakes by guiding them through requirement clarity, deep evaluation of...

  • Team Lead

    1 day ago

    Bengaluru, Karnataka, India Simply Vyapar Apps Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Vyapar is seeking a dynamic and results-driven individual to join our team as a Team Lead for Tele sales. The ideal candidate will be passionate about driving sales and leading a team to success. As a Team Lead, you will play a pivotal role in driving revenue growth, managing a team of tele sales representatives, and ensuring targets are met...

  • Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India Trigent Software - Professional Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job descriptionRole: Team Lead – International Voice OperationsLocation:BangaloreShift:Rotational (including night shifts)Experience:5+ years in a contact center environment,with at least 1–2 years in a team lead/supervisory roleWhat You'll Do:Lead and motivate a team of customer service representatives.Monitor performance metrics and ensure KPIs are...

  • Team Lead

    1 day ago

    Bengaluru, Karnataka, India Acesoft Labs Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title: Team Lead IT RecruitmentLocation: Marathahalli, BangaloreMode: Full-time | OnsiteContact: Job Description: We are looking for a dynamic Team Lead – IT Recruiter with proven expertise in handling teams as well as contributing individually. The ideal candidate should have strong experience in niche and product-based hiring, with a solid track...

  • Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India Infosys Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description:Job Title Order Management Team LeadJob Level 4BLocation Bangalore 100 Work from OfficeShift Requirement Flexible working in any shifts 24 7 coverage environmentKey Responsibilities:Role OverviewWe are seeking an experienced and dynamic Order Management Team Lead to lead and manage a team of Specialists and Subject Matter Experts SMEs in the...

  • Team Lead

    7 days ago

    Bengaluru, Karnataka, India Vsinterconnect Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    We are seeking an experienced Team Lead to oversee electronic manufacturing operations, including cable assembly, production and Quality control. The successful candidate will lead a team of production staff, ensure efficient operations and maintain high quality standards.Role & responsibilities:Team Management: Lead and motivate a team of production...

  • Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India TalentGrade Full time ₹ 4,50,00,000 - ₹ 6,00,00,000 per year

    Job Title: Team Lead – Education ConsultancyCompany: MyGradeLocation: BangaloreExperience Required: Minimum 5 yearsSalary: ₹45,000 (in-hand)Joining: Immediate joiners preferredAbout MyGradeMyGrade is a leading education consultancy dedicated to guiding students towards their overseas education dreams. We specialize in international admissions, career...