Head of Customer Support

2 days ago

Bengaluru, Karnataka, India Z Brands Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Z Brands is a fast-moving app studio that's doubled revenue in the last month alone, and we're just getting started. We're building profitable, direct-to-consumer brands at speed, and we're looking for a talented candidate to head our Customer Support team.

Responsibilities

  • Lead and scale the customer support function across instant messaging, email, and social media channels ensuring every interaction reflects Z Naturals' commitment to excellence.

  • Develop and implement customer service strategies, workflows, and KPIs to deliver seamless, high-quality support experiences.

  • Mentor and manage a growing team of support specialists — setting performance standards, conducting training sessions, and fostering a culture of empathy and accountability.

  • Leverage insights from customer feedback, complaints, and analytics to drive continuous improvement and inform product and marketing decisions.

  • Collaborate cross-functionally with product, sales, and marketing teams to align customer support with brand goals and ensure consistent communication across all touch-points.

  • Oversee customer communication tools and systems, maintaining accurate records, efficient response workflows, and timely escalations.

Continuously refine support policies and processes to optimise customer satisfaction, retention, and loyalty.

Qualifications

  • 1+ years of experience in customer support or customer experience roles, with experience in a leadership or managerial capacity.

  • Proven track record of building, training, and managing high-performing support teams.

  • Strong command of written and spoken English with excellent communication and empathy skills.

  • Proficiency with tools like Google Workspace and Excel.

  • Ability to analyse customer data and feedback to identify patterns, propose improvements, and enhance overall satisfaction.

A collaborative mindset capable of working closely with marketing, sales, and product teams to align goals.

Passion for creating a customer-first culture, solving problems creatively, and going the extra mile to delight users.

What we offer:

  • Competitive pay that matches your experience and impact.

  • Regular performance reviews and pay increases, we believe growth should be recognized and rewarded.

  • A collaborative, startup-style culture where you'll have real ownership and the freedom to make decisions.

  • Direct access to founders and leadership to drive innovation and influence strategy.

  • Head of Customer Support

    17 hours ago

    Bengaluru, Karnataka, India Lifetime Health Plus Care Pvt Ltd Full time ₹ 18,00,000 - ₹ 36,00,000 per year

    Job Title: Head of Customer SupportCompany: Lifetime HealthLocation: Jayanagar, BangaloreEmployment Type: Full-TimeAbout UsLifetime Health is a leading provider of home healthcare services, specializing in nursing and physiotherapy. We are dedicated to delivering high-quality, compassionate care to our patients in the comfort of their homes. Join our...

  • Head of Customer Experience

    3 days ago

    Bengaluru, Karnataka, India Supertails Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Head of Customer Experience/SupportLocation: Bangalore, IndiaReports to: FounderDepartment: Customer Experience/SupportJob Summary:Supertails is seeking a highly strategic and customer-centric leader to head our CustomerExperience/Support team. The ideal candidate will drive initiatives that enhance customersatisfaction, improve support...

  • Head of Customer Service

    2 weeks ago

    Bengaluru, Karnataka, India Lifetime Health Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Title: Head of customer serviceCompany: Lifetime HealthLocation: Jayanagar BangaloreSalary : As per your previous drawn and expertiseEmployment Type: Full-TimeAbout Us:LifetimeHealth is a leading provider of home healthcare services, specializing in nursing and physiotherapy. We are committed to delivering high quality, compassionate care to our...

  • Head Customer Success

    1 week ago

    Bengaluru, Karnataka, India CareerFit Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job DescriptionJob Title: Head Customer Success (EV motors and Controllers)Reported By: Integration, Vehicle Validation & Service EngineersDepartment: Business Development Customer SuccessLocation: Bengaluru (with travel to customer sites as required)PurposeThe Head Customer Success will lead Company's customer-facing functions, ensuring seamless...

  • Marketing Head

    1 week ago

    Bengaluru, Karnataka, India Ministry of Skin Full time ₹ 7,20,000 - ₹ 12,00,000 per year

    Job Title: Marketing HeadLocation: Lavelle Road[Bengaluru ]Experience4-5 years in marketing / digital marketing roles, with experience managing social media + paid adsRole OverviewThe Marketing Head will be responsible for defining and executing the digital marketing strategy of Maintain, with specific emphasis on social media presence, paid advertising,...

  • Sales Head

    10 hours ago

    Bengaluru, Karnataka, India Presidency Group Of Institutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Sales Head AdmissionsLocation: Presidency PU College – Kogilu & Yeshwanthpur, BangaloreQualification: Graduate / Postgraduate (MBA in Marketing preferred)Job Overview:We are seeking a dynamic and result-driven Sales Head to lead the admissions team for Presidency PU College across our Kogilu and Yeshwanthpur campuses. The ideal candidate will be...

  • Customer Support Associate

    3 days ago

    Bengaluru, Karnataka, India Flobiz A Unit Of Valorem Stack Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Hi we are Openings for Customer Support Associate - Voice Process / Chat process.Key Responsibilities:Inbound calls based on callback requests raised by users.Understand customer concerns and provide appropriate resolutions over the call.Document the conversation outcomes accurately in the system/CRM.Follow standard calling scripts and maintain...

  • Customer Support Administrator"

    8 hours ago

    Bengaluru, Karnataka, India Aarna HR Solutions Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company Description GreetingsWe have openings for the position of "Customer Support Administrator" for a reputed MNC client for Bangalore LocationJob SpecificationJob title: Customer Support Administrator Job Location: Bangalore.Role SummaryAn entry-level position that provides technical support for CES's customers globally via its Customer Support Portal....

  • Head

    12 hours ago

    Bengaluru, Karnataka, India Stalwart Themius Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Stalwart Themius is looking for an experienced, results-driven executive to lead and oversee a team of SEO, Paid, Content, and other experts. The Head of Digital should have great knowledge of all search disciplines, as well as shown expertise in managing and leading teams across several disciplines. This individual should have a strong network and be...

  • Head of Analytics

    2 weeks ago

    Bengaluru, Karnataka, India Kotak Mahindra Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Business Intelligence I-SUPPORT SERVICES-CTO Head What we offer Our mission is simple – Building trust. Our customer's trust in us is not merely about the safety of their assets but also about how dependable our digital offerings are. That's why, we at Kotak Group are dedicated to transforming banking by imbibing a technology-first approach in...