Technical Support Head

4 days ago

Bengaluru, Karnataka, India Arting Digital Private Limited Full time ₹ 5,00,000 - ₹ 25,00,000 per year

Position Title: Technical Support Head

Experience: 3+ Years

Notice period : 15 days - Immediate joiner

Location : Bangalore

Skills set : APIs, webhooks, and basic debugging ,integration issues ,workflows, Love untangling logs,Technical Troubleshooting skills , customer success champ , SaaS product companies

Roles and responsibilities:

  • Interfaces with customers at all stages of the problem resolution process (including Understanding issues that customers are facing, communicating action plans, Explaining ongoing developments, and conveying resolution)
  • Coordinate with the Sales team to onboard any new customer, and hand-hold them With various integrations.
  • Coordinate with the Product Management / Engineering team for customer-reported Queries.
  • Demonstrates good judgement to actively assess situations, engage senior Resources/management (as and when needed) to resolve complex / escalated Customer issues.
  • Systematically gathers relevant information and analyses a broad range of factors While investigating and resolving issues.
    • Schedule, participate and, where relevant,t lead Customer-facing calls (being well Prepared, knowing his/her audience, their related needs and share information Accordingly)

What it takes

  • Fantastic Customer-focused service skills (Empathy-based listening, written and Verbal skills).
  • Excellent Analytical & Technical Troubleshooting skills.
  • Think like a developer, but communicate like a customer success cham
  • Love untangling logs, workflows, APIs, and integration issues
  • Can troubleshoot under pressure and still keep it calm and clear
  • Familiarity with APIs, webhooks, and basic debugging (Postman
  • Know how to explain complex issues in simple language — internally and externally

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