Technical Support

3 hours ago

Bengaluru, Karnataka, India JoulestoWatts Business Solutions Pvt Ltd Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Join Poly-HP as a Technical Support Engineer (L1/L2) in Bangalore

Work is no longer a place—it's what you do. At Poly-HP, we are pioneering the future of collaboration with beautifully designed audio and video products. If you are a free thinker and a technical problem-solver ready to enable real connections, we want you on our team

We are seeking a dedicated and experienced Technical Support Engineer to provide 24/7 first-level technical support for our cutting-edge video conferencing and UC solutions.

What You'll Be Doing:

Act as the initial point of contact for technical support via voice/chat for end-users and partners.

Provide prompt, accurate, and high-quality assistance for issues related to SIP/H.323, VOIP, Video Conferencing, and Unified Communication platforms.

Serve as the first-level escalation point; assess, handle, and escalate complex issues to higher-level teams when necessary.

Maintain precise logs, update ticketing systems, and ensure exceptional customer follow-through.

What You Bring:

2-3 years in IT infrastructure, UC support, or video collaboration roles.

Engineering degree (Computer Science, IT, or related).

Strong hands-on experience in complex fault resolution and maintenance of knowledge base.

Expert knowledge of VoIP, video conferencing, and UC technologies.

Proficiency in standards: SIP, H.323, H264, ISDN T1/E1, and Ethernet.

Experience with: Microsoft Teams, Cisco Call Manager, and Zoom platforms.

High-level proficiency in networking protocols (DNS, DHCP, TCP/IP, LAN/WAN).

Excellent customer-focus, communication, and relationship-building skills.

Ready to enable the future of hybrid work? Apply now

Interested Candidates can share the updated resume to

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