Technical Support

Experience
: years

Salary
: Confidential (based on experience)

Shift
: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type
: Hybrid (Bengaluru)

Placement Type
: Full time Permanent Position

**(*Note: This is a requirement for one of Uplers' client - Phyllo)

**What do you need for this opportunity?

Must have skills required:
Customer Service, Customer Technical Support, Technical Support, Slack, Support tool, Troubleshooting, SDK, API, Postman, Shell Scripting, Python, JavaScript

Phyllo is Looking for:*
*Technical Support & Success Executive
Location: Bangalore, Karnataka, India
About Us:
Phyllo is a data gateway that allows social data to be accessed from source platforms (e.g.

YouTube, Twitch, Upwork, Shopify, Twitch, etc.). We build the underlying infrastructure that

connects with every creator platform, maintain a live data feed to the systems used by these

platforms to manage creators' data, and provide a normalized data set so that businesses can use creators' data in a simple yet impactful way.

More info at: Our website:

About the role:
Description: If you love to delight customers and wow them with your technical skills but also

enjoy working with engineers on complex problems, this role may be for you. As an API solutions Engineer, you will manage the day to day contacts and inquiries that are received from our API customers and potential customers. You should excel at building relationships, enjoy representing a great company and be a highly effective technical problem solver.

What you'll be expected to do:

• Assist customers set up integration with our application program interface (API).
• Understand customer's business requirement and help the customer integrate their application, to Phyllo's fullest potential.
• Embody our core values and uphold our unique company culture
• Field Customer Support emails and calls about API features, functionality, and integration
• Be a tireless investigator; Serve as a liaison between our customers and product managers
• Engage in development discussions to create/improve our internal processes and systems Troubleshoot production issues related to our API and document processing
• Be comfortable using coding samples and snippets of code to communicate with developer Clients

Requirements:

• You can demonstrate and explain API knowledge
• You can hear a use case and creatively apply our API functionality to solve that use case. You

take ownership of customer feedback

• You have working knowledge of programming languages.
• You have general knowledge of web technologies and related tools.
• You demonstrate strong technical writing skills
• You are a self starter

You'll be a good fit if:

• 3-5+ years of experience supporting and solutioning APIs
• Solid understanding of RESTful web services and architecture
• Working knowledge of software used to develop in these languages
• Degree in computer science or equivalent experience required
• Excellent oral and written communication skills and Strong customer focus
• Ability to juggle many tasks and projects in a fast-moving environment
• Self-starter who is excited about technology.
• Experience working directly with customers.

What we offer:
Hybrid Working Environment:
Work both from the office and remotely as needed for a better work-life balance.

Flexible Hours:
Choose to work in the hours you feel the most productive.

Innovate and Evolve:
We're building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact and less by title.

What's in it for you?
We invest in our people and believe in hiring for high-potential and humble individuals who can

rapidly grow their responsibilities as the company scales. You will infuse insights and ideas into business decision-making, solutions strategy, and the innovation roadmap for each product.

Do you truly want to make a difference and revolutionize the creator economy through data?

If yes, Phyllo is the perfect place for you.

How to apply for this opportunity?

• Step 1: Click On Apply And Register or Login on our portal.
• Step 2: Complete the Screening Form & Upload updated Resume
• Step 3: Increase your chances to get shortlisted & meet the client for the Interview

About Uplers:
Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.

(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you