Sales & Client Experience Manager

4 days ago

Bengaluru, Karnataka, India Vivek Krishnan Photography Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Location:
Indiranagar, Bangalore

Experience Required:
3+ years

Employment Type:
Full-time

Salary:
Competitive (subject to experience)

About Us

Vivek Krishnan Photography is one of India's leading luxury wedding photography brands, known for its authentic storytelling and timeless imagery. With a decade of experience capturing weddings across India and abroad, our team believes in one thing — making couples relive their day, exactly as it was felt.

We're now looking for a dynamic, organized, and warm professional to lead our
Sales & Client Experience
function — someone who can build trust, manage relationships, and ensure every couple feels taken care of from the first enquiry to final delivery.

Role Overview

The Sales & Client Experience Manager will be the single point of contact for clients from enquiry to delivery. This person will handle sales conversations, contracts, payments, shoot coordination, and post-wedding communication — ensuring a seamless, premium experience at every touchpoint.

Key Responsibilities

1.⁠ ⁠Sales & Lead Management


• Handle all new enquiries received via Instagram, Website, WhatsApp, Planners, and Referrals.


• Qualify leads and understand client requirements, budgets, and expectations.


• Prepare and share custom proposals, negotiate packages, and close bookings.


• Maintain the Lead Tracker (Zoho CRM) with daily updates on lead status and follow-ups.


• Ensure follow-ups are consistent, timely, and documented.

2.⁠ ⁠Client Servicing & Communication


• Create and manage client WhatsApp groups post-booking.


• Coordinate with the internal team (photographers, cinematographers, editors, finance) for each project.


• Share timely updates on shoot details, delivery timelines, and milestones.


• Handle client feedback, testimonials, and post-delivery closure gracefully.


• Track project progress end-to-end to ensure no client feels "unattended."

3.⁠ ⁠Operations & Reporting


• Coordinate with the finance team for advance and balance payments.


• Maintain clear records of client contracts, payments, and deliverable stages.


• Share weekly reports with the management on:


• Leads handled and converted


• Active clients and current project stages


• Pending payments and deliveries


• Client satisfaction and testimonials

Ideal Candidate

We're looking for someone who blends warmth and discipline — someone who can sell with empathy and manage clients with structure.

Skills & Attributes


• Excellent communication — fluent in English and Kannada


• Strong interpersonal skills and emotional intelligence


• Detail-oriented with strong process discipline


• Confident handling high-value clients and premium weddings


• Prior experience in photography, luxury events, or hospitality preferred


• Proficiency in Google Sheets/Zoho CRM/Excel

Experience Required


• 3–6 years of experience in client servicing, wedding/event management, or sales in a premium/luxury brand.

What You'll Love About Working With Us


• A creative and collaborative studio environment in Indiranagar


• Opportunity to work with high-end clients and premium destination weddings


• Exposure to the creative and operational side of photography


• Being part of a passionate, close-knit team that values authenticity and excellence

How to Apply

If you're interested and meet the above requirements, we'd love to hear from you

Submit your application by sending your resume to or apply directly through this portal.

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