Full Stack Engineer

About the job

Accelerate your career with PradeepIT

PradeepIT is one of the largest, globally recognized IT Consulting firm to connect India's deeply vetted talent team to global customer.

Were headquartered in Bengaluru, Silicon Valley of India. PradeepITs customers include SAP Lab, Bosch, Rolls-Royce, Daikin, Daimler and J&J and hundreds of other Fortune 500 companies and fast-growing startups.

With continuous hard work and working remotely by choice, PradeepIT is certified as a Great Place to Work Trusted by leading brands and fortune 500 companies from around the world, we have achieved:

6+ Years of Experience

580+ Open source technology Consultant

120+ SAP Consultant

40+ Salesforce Consultant

60+ Adobe Consultant

100+ Mobility Consultant

890+ Clients in APAC, EMEA & USA

Our Beliefs

PradeepIT believes in connecting people across the globe and provide them an opportunity work on remotely. Being a people-first organization, PradeepIT constantly strives for individuals who won't just keep up, but break new ground, work with cutting edge technology and ramp-up their skills with course created by our Vertical Heads, Senior Architect for freely with help of PradeepIT Academy.

Job Description

Responsibilities:

Serves as a member of Support team to assist troubleshoot application issues and fix the incident
Perform triage and escalate incidents as required (Application/Security/3rd Party etc)
Create RCA report and share with stakeholders,implement measure to mitigate the recurrence of all such incidents in future
Assist implementation of automated remediation where possible, leveraging event triggers/automation (IAC/PAC etc.)
Implement best practices for instrumentation of services/technology stack being used in the environment, ;amp;amp;amp; continuous update as the applicable
Developing or updating support documentation and FAQs
Take part in 24x7 Shift Rotations including Morning, Evening and Night Shifts
Work out of hours based on the request to perform production support activities
Able to work independently with minimal supervision while maintaining quality customer response
Manage incidents in the incident management tools like Jira, etc
Timely Response to incidents and take to closure by effectively communicating status with end customers
Continuous improvement of the support process based on the encounter incidents/tickets
Relevant Experience
Amazing troubleshooting and logic skills to diagnose customer problems, obtain results and then provide solutions
Great organizational skills and be able to multitask and prioritize incidents/tickets to work at the same time
Knowledge with Security products like ClearQuest, AppScan, Fortify, etc is an added advantage
Knowledge with Container technologies (Kubernetes, Docker)
Knowledge with complex virtualized network configurations and integration with a physical network infrastructure
Troubleshoot ;amp;amp;amp; break-fix support for applications ;amp;amp;amp; 3rd party integrations deployed in AWS
Triage incidents with customer s engineering teams and escalate as necessary to internal teams or engage 3rd party support,
Able to effectively work in a group, or as an independent individual contributor,
Understanding of following technology stack
o RDS (MYSQL, PostgreSQL)
o Redis
o Docker, Kubernetes (ECS, EKS)
o Kafka, ZooKeeper
o Spring, SpringBoot, Kong
o React, Java, JS, Angular
o EC2 (Windows ;amp;amp;amp; Linux), IAM
Experience working in an Agile development environment
Excellent collaboration skills and ability to work in a global team
Qualifications
A Bachelor ;amp;amp;#39;s Degree with 5-8 Years of industrial experience, 3+ years of product support leveraging Java, Spring Boot, Kafka, JS and Related DevOps Toolsets in AWS Cloud
Job Functions
Support Senior Engineer (Product Support)

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