Assistant Manager-Back Office-Customer Service

2 days ago

Gurgaon, Haryana, India EXL Talent Acquisition Team Full time ₹ 45,760 - ₹ 3,00,000 per year

About the Role

We are looking for a highly skilled German Language Trainer to support our team in enhancing their German language proficiency, especially in customer communication through email and occasional outbound calls. The trainer will play a crucial role not only in teaching language skills, but also in building strong communication etiquette, empathetic responses, and customer trust.

Key Responsibilities

1. Language Training & Coaching

  • Conduct regular German language training sessions (grammar, vocabulary, writing, and speaking) for team members.
  • Improve the team's German email communication, focusing on clarity, tone, etiquette, empathy, and professionalism.
  • Provide constructive feedback and coaching to develop confident customer communication.

2. Communication Quality & Support

  • Support the team in handling customer queries and emails with high-quality written German communication.
  • Offer consultative guidance on crafting effective and empathetic email responses.
  • Assist with translation and interpretation when needed, ensuring contextual accuracy.

3. Customer Interaction & Service Recovery

  • Handle escalated customer dissatisfaction cases by making outbound calls in German.
  • Listen to customer concerns, demonstrate empathy, and ensure corrective actions are communicated clearly.
  • Support service recovery by ensuring customers feel heard, respected, and valued.

4. Quality Monitoring & Calibration

  • Conduct sample audits of agent emails and communications to identify gaps and improvement areas.
  • Participate in calibration sessions with quality teams and operations.
  • Run mock email exercises and provide coaching to reinforce learning.

Requirements

  • German Language Certification: C2 (Mandatory) – Goethe, ÖSD, TestDaF, or equivalent.
  • Minimum 2 years of experience as a German trainer, language coach, or corporate language specialist.
  • Strong understanding of customer service practices, especially in email communication.
  • Excellent interpersonal skills with a consultative and empathetic communication style.
  • Ability to coach teams, evaluate performance, and provide detailed feedback.
  • Comfortable making professional outbound calls to resolve customer dissatisfaction cases.

Preferred Skills

  • Experience in BPO/Customer Support environment.
  • Strong analytical and quality assessment skills.
  • Ability to manage multiple training activities simultaneously.
  • Passion for teaching, coaching, and developing others.

  • Customer Success Manager

    10 hours ago

    Gurgaon, Haryana, India customer success Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Ready to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenges status quo? Lead technology adoption for 'multiple' global businesses? CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS...

  • Customer Service Executive

    7 days ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 3,12,000 - ₹ 4,24,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift(Includes night shifts too) and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual interviewReach Us Job Types: Full-time, Permanent,...

  • Lead Assistant Manager-Back-End/Voice/Customer Service

    5 hours ago

    Gurgaon, Haryana, India EXL Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionShould have 4+ years' experience of operation management in fraud and risk investigation and customer service processExperience in Managing team of 10+ employees in blended process of voice and back office operations Build strong team relationship within and across teams Ensuring compliance with regulatory standards.Ensuring compliance with...

  • Customer Service Manager

    2 hours ago

    Gurgaon, Haryana, India Buildskill Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Customer Service ManagerLocation: MG Road, Gurugram, Haryana (Onsite only)Experience: Minimum 5 Years Experience; Engineering graduate only; experience in SOP creation & tech stack improvement requiredSalary: As per Industry StandardsAbout BuildskillBuildskill is a leader in home improvement and tools, obsessed with customer-centricity and digital...

  • Back Office Manager

    3 days ago

    Gurgaon, Haryana, India DAIKIN Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Role & responsibilitiesFinancial Reporting and Monthly ClosingMonthly, quarterly, and annual accounting processing and preparation of financial statements (P&L, BS, CF)Management of monthly closing processes (journal entries, fixed assets, accounts payable/receivable reconciliation, inventory variance processing)Preparation of consolidation packages for...

  • Director of Back Office

    2 days ago

    Gurgaon, Haryana, India VINFAST Full time ₹ 20,00,000 - ₹ 26,00,000 per year

    Manage back-office functions including Finance, HR, Legal/Compliance, and Administration to ensure efficient operations.Develop and implement policies, procedures, and best practices for all support functions.Oversee financial processes, including planning, budgeting, cost control, and reporting.Ensure compliance with industry regulations, corporate...

  • Back Office Executive

    2 weeks ago

    Gurgaon, Haryana, India IP fibres and trades Full time ₹ 1,71,000 - ₹ 1,99,500 per year

    Back Office ExecutiveLocation: Sector 99, Gurugram (Crossweave)Salary: ₹14,000 – ₹16,500 per month (with increments as per company policy)Job Summary:Crossweave is looking for a dedicated and detail-oriented Back Office Executive who is proficient in English and capable of managing production operations while handling email communications...

  • Assistant General Manager

    3 days ago

    Gurgaon, Haryana, India MannuBhai Service Expert Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionMannuBhai is a trusted platform connecting users with skilled local professionals across India. Dedicated to addressing home and beauty-related needs, MannuBhai simplifies access to quality services in your neighborhood. With a strong network of verified experts, MannuBhai ensures customer reliability and satisfaction, serving as a...

  • Manager- Multi family office

    2 days ago

    Gurgaon, Haryana, India myfollo Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company Description, the technology brand of Valion P.R.E.F.O., is India's first "Private Real Estate Family Office," revolutionizing the real estate advisory and transactions space. Leveraging an "Aggregate, Control & Transact" model, it combines online platforms with efficient distribution channels to optimize property management and transactions. With...

  • Project Automation Manager

    2 weeks ago

    Gurgaon, Haryana, India Cloudit Back Office Services Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Role Summary The Automation Project Manager leads all transformation initiatives within Abraham Advisors, ensuring every process under review is re-engineered to be more efficient, effective, and automated. This individual will both manage and execute, providing technical expertise while overseeing a team of automation professionals. The ideal candidate...