IT Support Engineer

2 days ago

Remote, India Gauri Ganesh Ispat Pvt. Ltd Full time ₹ 2,40,000 - ₹ 7,20,000 per year

equirementsEducationBachelor's degree in Computer Science / Information Technology / Electronics or related field.Advanced certifications preferred (ITIL, CCNA/CCNP, Microsoft Certified Solutions Expert, etc.).Experience7–12 years in IT operations and support, with at least 3–5 years in a managerial/supervisory role.Prior experience in manufacturing / steel / heavy industries IT infrastructure and ERP environment is highly preferred.Technical SkillsStrong knowledge of ERP systems (SAP/Oracle/Customized ERP) used in steel industries.Expertise in hardware, networking, firewalls, servers, data backup & recovery, and cybersecurity.Hands-on experience in IT helpdesk management tools and ITSM practices.Familiarity with automation systems, IoT devices, and integration of IT systems with plant machinery.Soft SkillsStrong leadership & team management.Good communication and problem-solving ability.Ability to coordinate with production, accounts, procurement, and senior management.Compliance & StandardsKnowledge of ISO 27001, data protection laws, cybersecurity protocols, and internal IT audit practices.Job Description (J – Responsibilities)IT Infrastructure & SupportManage and maintain IT infrastructure (servers, networks, internet, firewalls, CCTV, biometric systems, etc.).Oversee hardware & software support across plant, offices, and warehouses.Ensure 24×7 IT support for mission-critical production operations.ERP & ApplicationsSupport and troubleshoot ERP systems, ensuring integration with production, accounts, inventory, and supply chain.Coordinate with vendors/ERP consultants for upgrades, patches, or issue resolution.User Support & HelpdeskManage IT helpdesk team to resolve user complaints promptly.Set and monitor SLAs (Service Level Agreements) for IT issue resolution.Conduct IT training sessions for staff on applications, security awareness, and productivity tools.Data & SecurityEnsure data backup policies, disaster recovery plans, and business continuity systems are in place.Implement and monitor cybersecurity measures (anti-virus, intrusion detection, VPN access, etc.).Coordination & ProjectsLead IT-related projects such as new system implementations, plant automation integration, or ERP migrations.Coordinate with Mechanical/Electrical/Production teams for IT-enabled maintenance & monitoring systems.Budget & Vendor ManagementPrepare and manage IT budget, including AMC contracts, licenses, and vendor payments.Negotiate with IT vendors, service providers, and consultants for cost-effective solutions.Deliverables (D)System Uptime & Availability≥ 99% uptime for critical IT systems (ERP, plant automation, servers, and networks).Efficient User SupportIT helpdesk with measurable response & resolution times.User satisfaction rating of >90% on IT support services.Data Security & ComplianceZero major cybersecurity incidents.Compliance with ISO standards, IT audits, and statutory norms.Process EfficiencyOptimized ERP usage with minimal downtime.IT-enabled dashboards and analytics supporting production, finance, and sales.Cost & Resource OptimizationIT operational expenses within approved budgets.Vendor contracts and AMC handled with maximum ROI.Team CapabilitySkilled IT support team trained in the latest technologies.Reduced dependency on external consultants.Project ExecutionTimely delivery of IT projects (ERP rollouts, plant IT infra setup, automation integration, etc.).Smooth transition with minimal disruption to operations.Job Type: Full-timePay: From ₹20,000.00 per monthWork Location: Remote

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