Support Engineer

3 days ago

Remote, India Es Magico Experiences Private Limited Full time ₹ 1,44,000 - ₹ 1,80,000 per year

About Es Magico:

Es Magico is an AI-first enterprise transformation organisation that extends beyond consulting to provide scalable execution across industries such as BFSI, Healthcare, Entertainment, and Education. With offices in Mumbai and Bengaluru, our core focus is to enhance the human workforce with bespoke AI employees across business functions, innovating swiftly and executing with trust. We also collaborate with early-stage startups on their 0 → 1 journey as a venture builder, bringing AI-native products to fruition.

Role Overview:

We are looking for a Support Engineer to handle technical and functional queries from our customers. This role demands excellent communication skills, strong problem-solving abilities, and the technical aptitude to troubleshoot issues while ensuring a smooth user experience.

Key Responsibilities:

  • Provide 24*7 support by addressing customer queries and issues as they arise.
  • Troubleshoot product-related issues, replicate problems, and provide timely resolutions.
  • Document reported issues and escalate them to product/engineering teams when required.
  • Collaborate closely with internal teams to ensure faster resolution cycles.
  • Maintain accurate logs of interactions, fixes, and follow-ups.
  • Identify recurring issues and contribute to knowledge base improvements.

Requirements:

  • Outstanding written and spoken English communication skills.
  • Strong analytical and troubleshooting abilities.
  • Ability to quickly learn product workflows and technical environments.
  • Bring your own laptop.
  • Previous experience in a technical support / support engineer role is a plus.
  • Self-driven, customer-first mindset with the ability to multitask.

Why Join Us?

  • Work on cutting-edge AI-first products impacting multiple industries.
  • Collaborate with product and engineering teams in a fast-paced environment.
  • Opportunity to grow your career in both technical and customer-facing directions.

To Apply: Send your resume to with the subject line: Support Engineer Application.

Job Types: Full-time, Permanent, Internship

Contract length: 6 months

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

  • Customer Support

    1 week ago

    Remote, India Asa Support Full time

    **What You’ll Be Doing**: Serve as the primary point of contact for Magic users, ensuring they receive top-notch support. Respond promptly to customer inquiries via Intercom, adhering to SLA timelines. Troubleshoot and resolve issues, providing clear, user-friendly guidance. Collaborate with the Product and Engineering teams to tackle complex issues and...

  • Operation Analyst

    1 week ago

    Remote, India Data Engineer Academy LLP Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Operations AnalystLocation: Remote | Experience: 0-1 YearsType: Full-TimeNotice-Immediate JoinerAbout Us: Data Engineering Academy is an edtech startup led by FAANG data engineers. We equip aspiring data professionals with the tools, training, and support to succeed in the tech industry.About the Role:We're looking for a proactive Operations...

  • Cloud Support Engineer

    6 days ago

    Remote, India Pinnacle Global Group Full time ₹ 90,00,000 per year

    Job Title: Cloud Support EngineerLocation: RemoteWorking Hours: UK Business HoursJob PurposeThe Cloud Support Engineer will provide technical support and troubleshooting for cloud-based systems and services. This role involves working closely with clients to ensure the availability, performance, and security of cloud platforms such as Microsoft Azure and/or...

  • L2 Support Engineer

    3 days ago

    Remote, India Emplay Inc Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Position: L2 Support EngineerExperience: 1–3 years,Location: Work from Home (Remote)Salary(CTC): 4 LPA -6 LPANo of Position: 2Reports To: Customer Support ManagerRole OverviewThe L2 Support Engineer will handle escalations from L1 support, troubleshoot complex technical issues, and work closely with Engineering and Product teams to resolve problems.You...

  • Production Support Engineer

    1 week ago

    Remote, India Aapna Infotheek Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Production Support Engineer (.NET Desktop Applications)Position – Production Support Engineer (.NET Desktop Applications)Location – [Remote]Education – B.Tech / MCA / EquivalentExperience – 3–5 YearsShift Time – Night Shift (10:00 PM to 7:00 AM IST) (Working hrs PST Daytime)Power Business Continuity with Your Expertise:At AAPNA Infotech, we don't...

  • Customer Support Engineer

    1 week ago

    Remote, India Zimperium Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Zimperium is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.Our MTD and award-winning machine learning-based engine protects...

  • SFCC Support Engineer

    1 week ago

    Remote, India Devolyt Technologies Private Limited Full time ₹ 1,20,000 - ₹ 1,30,000 per year

    *SFCC Support Engineer**Experience: 3 Years**Remote | Shift-based Support Model (D2C E-commerce)**Role Summary*As a Junior SFCC Support Engineer (OMS), you will work as part of the support teammanaging post-order workflows in a high-volume, multi-regional Salesforce CommerceCloud (SFRA) and OMS environment. Your role is to monitor and support order flow...

  • Senior Flutter Engineer

    3 days ago

    Remote, India UAS International Trip Support Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role OverviewWe are looking for a skilled and creative Mobile Developer to join our dynamic Technology team. You will be responsible for the full mobile development lifecycle, from concept to delivery and ongoing support. In this role, you will collaborate closely with internal teams to design and build innovative, high-quality, user-friendly mobile...

  • Senior Support Engineer

    7 days ago

    Remote, India Cloud Software Group Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About SpotfireSpotfire is a visual data science platform that makes smart people smarter. It combines market-leading visual analytics, data science, and data wrangling to allow experts to analyze data at-rest, in-motion, and at-scale—solving problems that require human creativity and modern computing.Enjoy a point-and-click user experience where engineers,...

  • Windows IT Support Engineer

    2 weeks ago

    Remote, India Donyati Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Key Responsibilities:Job Title: Windows Technical Support Engineer (L1–L3) / Senior IT EngineerLocation: INDIAExperience Required: 8+YearsShift: Rotational ShiftEmployment Type: Full-TimeLocation : Remote Key Responsibilities: Provide L1 to L3 technical support for Windows-based systems (Windows 10/11).Troubleshoot and resolve incidents related to...