SFCC Support Engineer

4 days ago

Remote, India Devolyt Technologies Private Limited Full time ₹ 1,20,000 - ₹ 1,30,000 per year

*SFCC Support Engineer*

*Experience: 3 Years*

*Remote | Shift-based Support Model (D2C E-commerce)*

*Role Summary*

As a Junior SFCC Support Engineer (OMS), you will work as part of the support team

managing post-order workflows in a high-volume, multi-regional Salesforce Commerce

Cloud (SFRA) and OMS environment. Your role is to monitor and support order flow issues,

assist in integration troubleshooting, and ensure orders move seamlessly between SFCC,

OMS, ERP (Oracle), and fulfilment systems.

Responsibilities

 Monitor and support order lifecycle events such as order capture, payment, fulfilment,

cancellations, and returns.

 Assist in resolving L1 issues related to payment gateway (Braintree), tax (Avalara),

and order sync errors.

 Track and investigate order failures originating from SFCC storefronts using OCAPI

logs and SFCC Business Manager.

 Escalate complex OMS, OCI, and integration issues to Senior Engineers and

document findings.

 Collaborate with Customer Service and QA teams to validate and close post-order

issues.

 Help validate warranty and appeasement flows triggered from Service Cloud agents.

 Create and maintain basic support documentation and known error records.

Technical Skills

 Understanding of Salesforce Commerce Cloud (SFRA) architecture and OCAPI-

based interactions.

 Awareness of Salesforce OMS and OCI modules, including order visibility and

fulfilment stages.

 Basic experience with tools like Postman, JSON viewers, and Salesforce Debug

Logs.

 Comfortable using ticketing systems, support dashboards, and basic log parsing.

 Knowledge of D2C e-commerce operations and fulfilment workflows is a plus.

Soft Skills

 Curiosity to learn and adapt within a multi-system, high-volume E-commerce

environment.

 Strong communication and collaboration abilities to work with globally distributed

teams.

 Detail-oriented mindset with willingness to follow runbooks and SOPs diligently.

Preferred (Nice-to-Have)

 Exposure to Salesforce Order Management System (OMS) workflows.

 Basic knowledge of OCAPI/SCAPI, inventory sync, and order cancellation flows.

 Understanding of Service Cloud and Order on Behalf (OOBO) use cases.

Certifications (Optional but Advantageous)

 Salesforce Order Management Accredited Professional

 Salesforce B2C Commerce Developer (Trailhead modules or certifications)

Job Types: Full-time, Contractual / Temporary

Contract length: 6 months

Pay: ₹120, ₹130,000.00 per year

Benefits:

  • Work from home

Work Location: Remote

  • SFCC (Demandware) Backend Developer

    1 week ago

    Remote, India Etaclam Techno Services Full time ₹ 12,00,000 - ₹ 14,40,000 per year

    Skills RequiredPrimary SkillsSFCCJavaScriptjQueryXMLCSS/SCSSBootstrapJob DescriptionWe are looking for vendor partners who can support us with experienced SFCC (Demandware) Backend Developers for a contract requirement.Requirement Details:Experience: 7–9 YearsLocation: Remote (IST shift)Skillset Required:SFCC development using Pipelines, Controllers, SFRA,...

  • SFCC Architect_Photon

    2 days ago

    Remote, India Coders Brain Technology Full time ₹ 2,00,00,000 - ₹ 4,00,00,000 per year

    SFCC Architect. Below is the JD for the same. - Provide the D2C factory with expert support and knowledge on Salesforce B2C Commerce - Help evolving the Architecture for our group D2C framework built on top of Salesforce B2C Commerce - Help building training/onboarding material to spread our best practices - Validate technical solutions on the Salesforce B2C...

  • Operation Analyst

    4 days ago

    Remote, India Data Engineer Academy LLP Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Operations AnalystLocation: Remote | Experience: 0-1 YearsType: Full-TimeNotice-Immediate JoinerAbout Us: Data Engineering Academy is an edtech startup led by FAANG data engineers. We equip aspiring data professionals with the tools, training, and support to succeed in the tech industry.About the Role:We're looking for a proactive Operations...

  • Software Engineer

    1 week ago

    Remote, India Pivotree Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Introduction:Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future...

  • Salesforce OMS Lead Developer

    7 days ago

    Remote, India Deltacubes Technologies Full time ₹ 72,00,000 per year

    Job Title: Salesforce OMS LeadLocation: Remote Experience: 10+ yearsEmployment Type: Part-Time ( Evening 4 hours )Job OverviewWe are seeking a highly skilled Salesforce OMS Lead to support POCs, Pre-Sales activities, and project implementations. The ideal candidate will have deep expertise in Salesforce Order Management System (OMS), strong technical...

  • Cloud Support Engineer

    2 days ago

    Remote, India Pinnacle Global Group Full time ₹ 90,00,000 per year

    Job Title: Cloud Support EngineerLocation: RemoteWorking Hours: UK Business HoursJob PurposeThe Cloud Support Engineer will provide technical support and troubleshooting for cloud-based systems and services. This role involves working closely with clients to ensure the availability, performance, and security of cloud platforms such as Microsoft Azure and/or...

  • Production Support Engineer

    6 days ago

    Remote, India Aapna Infotheek Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Production Support Engineer (.NET Desktop Applications)Position – Production Support Engineer (.NET Desktop Applications)Location – [Remote]Education – B.Tech / MCA / EquivalentExperience – 3–5 YearsShift Time – Night Shift (10:00 PM to 7:00 AM IST) (Working hrs PST Daytime)Power Business Continuity with Your Expertise:At AAPNA Infotech, we don't...

  • Senior Support Engineer

    3 days ago

    Remote, India Cloud Software Group Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About SpotfireSpotfire is a visual data science platform that makes smart people smarter. It combines market-leading visual analytics, data science, and data wrangling to allow experts to analyze data at-rest, in-motion, and at-scale—solving problems that require human creativity and modern computing.Enjoy a point-and-click user experience where engineers,...

  • Windows IT Support Engineer

    1 week ago

    Remote, India Donyati Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Key Responsibilities:Job Title: Windows Technical Support Engineer (L1–L3) / Senior IT EngineerLocation: INDIAExperience Required: 8+YearsShift: Rotational ShiftEmployment Type: Full-TimeLocation : Remote Key Responsibilities: Provide L1 to L3 technical support for Windows-based systems (Windows 10/11).Troubleshoot and resolve incidents related to...

  • Coralogix-Technical Support Engineer

    2 days ago

    Remote, India Nexthire Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position name: Technical Support Engineer - Team LeadAbout The PositionCoralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics,...