SFCC Support Engineer

4 days ago

Remote, India Devolyt Technologies Private Limited Full time ₹ 1,20,000 - ₹ 1,30,000 per year

*SFCC Support Engineer*

*Experience: 3 Years*

*Remote | Shift-based Support Model (D2C E-commerce)*

*Role Summary*

As a Junior SFCC Support Engineer (OMS), you will work as part of the support team

managing post-order workflows in a high-volume, multi-regional Salesforce Commerce

Cloud (SFRA) and OMS environment. Your role is to monitor and support order flow issues,

assist in integration troubleshooting, and ensure orders move seamlessly between SFCC,

OMS, ERP (Oracle), and fulfilment systems.

Responsibilities

 Monitor and support order lifecycle events such as order capture, payment, fulfilment,

cancellations, and returns.

 Assist in resolving L1 issues related to payment gateway (Braintree), tax (Avalara),

and order sync errors.

 Track and investigate order failures originating from SFCC storefronts using OCAPI

logs and SFCC Business Manager.

 Escalate complex OMS, OCI, and integration issues to Senior Engineers and

document findings.

 Collaborate with Customer Service and QA teams to validate and close post-order

issues.

 Help validate warranty and appeasement flows triggered from Service Cloud agents.

 Create and maintain basic support documentation and known error records.

Technical Skills

 Understanding of Salesforce Commerce Cloud (SFRA) architecture and OCAPI-

based interactions.

 Awareness of Salesforce OMS and OCI modules, including order visibility and

fulfilment stages.

 Basic experience with tools like Postman, JSON viewers, and Salesforce Debug

Logs.

 Comfortable using ticketing systems, support dashboards, and basic log parsing.

 Knowledge of D2C e-commerce operations and fulfilment workflows is a plus.

Soft Skills

 Curiosity to learn and adapt within a multi-system, high-volume E-commerce

environment.

 Strong communication and collaboration abilities to work with globally distributed

teams.

 Detail-oriented mindset with willingness to follow runbooks and SOPs diligently.

Preferred (Nice-to-Have)

 Exposure to Salesforce Order Management System (OMS) workflows.

 Basic knowledge of OCAPI/SCAPI, inventory sync, and order cancellation flows.

 Understanding of Service Cloud and Order on Behalf (OOBO) use cases.

Certifications (Optional but Advantageous)

 Salesforce Order Management Accredited Professional

 Salesforce B2C Commerce Developer (Trailhead modules or certifications)

Job Types: Full-time, Contractual / Temporary

Contract length: 6 months

Pay: ₹120, ₹130,000.00 per year

Benefits:

  • Work from home

Work Location: Remote

  • Sfcc Frontend

    21 hours ago

    Remote, India Eduplex services private limited Full time

    **SFCC Frontend Developer** **Location: Remote** **Experience: 3-5 years** **Notice Period: Immediate to 15 days** **Salary: 20 LPA** **Responsibilities**: - Collaborate with cross-functional teams including designers, backend developers, and business stakeholders to implement frontend solutions on the SFCC platform. - Develop responsive and...

  • SFCC Architect_Photon

    2 days ago

    Remote, India Coders Brain Technology Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    SFCC Architect. Below is the JD for the same. - Provide the D2C factory with expert support and knowledge on Salesforce B2C Commerce - Help evolving the Architecture for our group D2C framework built on top of Salesforce B2C Commerce - Help building training/onboarding material to spread our best practices - Validate technical solutions on the Salesforce B2C...

  • AWS/Snowflake Support Engineer

    2 weeks ago

    Remote, India Data Engineer Academy LLP Full time ₹ 10,000 - ₹ 1,50,000 per year

    We're Hiring: AWS/Snowflake Support Engineer (SME Role)Remote | Full Time | 7AM EST to 3PM EST| Pay: $ /MonthlyAbout the OpportunityThis role is a blend of a Subject Matter Expert (SME) and support engineer. The primary responsibility is to clear project issues for students while working on multiple projects involving AWS, Snowflake, and dbt. The engineer...

  • IT Support Engineer

    6 days ago

    Remote, India IT Support Guy Full time ₹ 478 per year

    We are seeking an IT Support Engineer with a minimum of 6+ months of hands-on experience providing Level 1 and Level 2 support and assisting in the management of IT systems across Windows and Linux environments. The ideal candidate will be skilled in server and network support, Microsoft 365, Active Directory, backups, and scripting, with a strong interest...

  • VMware Senior Technical Support Engineer

    1 week ago

    remote, India Spinnaker Support Full time

    Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104...

  • SFCC Architect

    6 days ago

    Remote, India Coders Brain Technology Full time ₹ 1,00,000 - ₹ 2,00,000 per year

    - Provide the D2C factory with expert support and knowledge on Salesforce B2C Commerce - Help evolving the Architecture for our group D2C framework built on top of Salesforce B2C Commerce - Help building training/onboarding material to spread our best practices - Validate technical solutions on the Salesforce B2C Commerce platform (design reviews,...

  • Operation Analyst

    4 days ago

    Remote, India Data Engineer Academy LLP Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Operations AnalystLocation: Remote | Experience: 0-1 YearsType: Full-TimeNotice-Immediate JoinerAbout Us: Data Engineering Academy is an edtech startup led by FAANG data engineers. We equip aspiring data professionals with the tools, training, and support to succeed in the tech industry.About the Role:We're looking for a proactive Operations...

  • Salesforce OMS Lead Developer

    7 days ago

    Remote, India Deltacubes Technologies Full time ₹ 72,00,000 per year

    Job Title: Salesforce OMS LeadLocation: Remote Experience: 10+ yearsEmployment Type: Part-Time ( Evening 4 hours )Job OverviewWe are seeking a highly skilled Salesforce OMS Lead to support POCs, Pre-Sales activities, and project implementations. The ideal candidate will have deep expertise in Salesforce Order Management System (OMS), strong technical...

  • Software Support Engineer

    4 days ago

    Remote, India Dhruva Technologies Full time ₹ 35,200 - ₹ 15,36,587 per year

    Job Description – Software Support Engineer / Software Engineer (PRISM – Billing Operations)Program: Billing OperationsWork Stream: Billing Operations (Old Stack)Broad Skill: PRISM Billing SystemRole: Software Support Engineer / Software EngineerAbout the RoleWe are seeking a dedicated Software Support Engineer / Software Engineer experienced in PRISM...

  • Software Support Engineer

    4 days ago

    Remote, India Dhruva Technologies Full time ₹ 3,52,000 - ₹ 15,36,587 per year

    Job Description – Software Support Engineer (PRISM – Billing Operations)Program: Billing OperationsWork Stream: Billing Operations (Old Stack)Broad Skill: PRISM Billing SystemRole: Software Support Engineer / Software EngineerAbout the RoleWe are seeking a dedicated Software Support Engineer / Software Engineer experienced in PRISM (Billing System) to...