Key Account Manager

Company Overview

DROPDASH is a leading drop shipping company specializing in providing a wide range of high-

quality products to customers. We offer a seamless e-commerce experience by connecting

suppliers and D2C/Dop-shippers, with a strong focus on innovation, drop-shippers satisfaction,

and growth. We are looking for a dynamic and motivated Key Account Manager to join our

team and help expand our reach in a competitive e-commerce landscape.

Position Overview

As a Key Account Manager, you will be responsible for managing relationships with key

clients and ensuring their satisfaction while driving sales and business growth. You will work

closely with the marketing and operations teams to identify sales opportunities, negotiate

contracts, and help grow the company's portfolio. Your main is to oversee and nurture

relationships with key clients in the e-commerce and dropshipping industry. The ideal candidate

will have a strong understanding of online retail platforms, marketplace operations, and the

dropshipping supply chain. You will play a pivotal role in identifying growth opportunities,

ensuring seamless operations, and achieving revenue targets.

Key Responsibilities

1. Account Management:

o Build and maintain strong, long-lasting relationships with key clients.

o Serve as the primary point of contact for key accounts, addressing inquiries,

concerns, and feedback promptly.

o Develop customized strategies to meet clients' business objectives and KPIs.

1. Business Development:

o Identify and pursue opportunities to expand client portfolios and increase revenue.

o Collaborate with cross-functional teams to introduce new products, services, or

features.

o Analyze client data to identify trends and recommend actionable strategies for

growth.

1. E-commerce Operations:

o Understand e-commerce platform dynamics and guide clients on optimizing their

online stores.

o Ensure smooth drop shipping operations, including inventory management,

supplier coordination, and order fulfilment.

o Monitor and manage pricing, promotions, and marketing campaigns for client

accounts.

1. Performance Analysis & Reporting:

o Track and report on key performance metrics, providing insights and

recommendations for improvement.

o Prepare and present business reviews and performance updates to clients and

internal stakeholders.

1. Client Satisfaction & Retention:

o Proactively address potential issues to maintain a high level of client satisfaction.

o Conduct regular check-ins to gather feedback and implement necessary changes.

Qualifications

 Experience:

o Proven experience as a Key Account Manager, preferably in E-commerce, D2C,

Drop shipping, or related industries.

o Experience in B2B or B2C sales, with a strong track record of meeting or

exceeding sales targets.

o Strong understanding of e-commerce platforms, dropshipping models, and digital

marketing strategies.

 Skills:

o Excellent communication and interpersonal skills, with the ability to build rapport

with clients.

o Strong negotiation skills and a goal-oriented mindset.

o Proficient in CRM software and MS Office Suite.

o Ability to work independently and as part of a team in a fast-paced environment.

 Personal Attributes:

o Familiarity with global drop shipping suppliers and marketplaces (e.g.,

AliExpress, Oberlo, etc.).

o Experience working with international clients and markets.

o Detail-oriented and able to manage multiple accounts simultaneously.

o A passion for to learn and execute.

Job Type: Full-time

Pay: ₹350,000.00 per year

Benefits:

• Provident Fund

Application Question(s):

• Have you worked as Key account and having upto 3 years of experience?

Experience:

• Logistics: 1 year (Preferred)

Work Location: In person