Key Account Manager
2 days ago
Job Summary:
The Key Accounts Manager will be responsible for managing and developing long-term relationships with assigned clients. This role involves working closely with brands to understand their needs, implement strategic solutions, and ensure the successful delivery of our products/services. The ideal candidate should have a strong background in client relationship management, strategy implementation, and experience working with top-tier brands.
Key Responsibilities:
1. Client Relationship Management:
● Serve as the primary point of contact for key clients, addressing their needs and ensuring their satisfaction.
● Build and maintain strong, long-lasting client relationships through regular communication and meetings.
● Understand client goals and objectives, and align our services/products to meet their needs effectively.
2. Account Growth & Development:
● Identify opportunities for account growth by understanding client needs and offering tailored solutions. ● Collaborate with internal teams to deliver results that exceed client expectations.
● Monitor and report on account performance, using data to suggest improvements and drive client success.
3. Strategic Implementation:
● Work with clients to develop and implement strategies that enhance their business success.
● Coordinate with internal teams, including marketing, sales, and operations, to ensure the seamless execution of strategies.
● Analyze market trends and client data to propose innovative solutions that align with client goals.
4. Brand Collaboration:
● Collaborate with well-known brands, understanding their unique challenges and delivering solutions that align with their brand values.
● Ensure all brand communications and strategies are consistent with client objectives and the company's goals.
5. Reporting & Analysis:
● Prepare and present regular reports on client performance, account status, and market trends.
● Provide actionable insights to clients based on data analysis and industry knowledge.
6. Problem Solving & Conflict Resolution:
● Proactively address and resolve any issues or conflicts that may arise with clients.
● Ensure that all client concerns are handled with the utmost care and professionalism.
Qualifications:
● Bachelor's degree in Business Administration, Marketing, or a related field. MBA is a plus.
● Minimum 4-5 years of experience in client relationship management, account management, or a similar role.
● Proven experience working with brands, preferably in a B2B environment.
● Strong understanding of market dynamics and the ability to implement effective strategies.
● Excellent communication, negotiation, and interpersonal skills.
● Ability to analyze data and derive actionable insights.
● Strong organizational skills with the ability to manage multiple accounts simultaneously.
● Proficiency in CRM software and Microsoft Office Suite.
Key Competencies:
● Client-focused and results-driven.
● Strategic thinker with a proactive approach.
● Strong problem-solving abilities.
● Ability to work independently and as part of a team.
● High level of integrity and professionalism.
Work Location: Noida, Sector 142
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