Front Office Executive
15 hours ago
Key Responsibilities:
1. Patient Reception & Registration
- Welcome patients and visitors in a courteous and professional manner.
- Register new patients and update existing patient information accurately in the Hospital Management System (HMS).
- Guide patients through the consultation and diagnostic processes.
- Maintain confidentiality of patient information at all times.
2. Appointment & Scheduling
- Manage appointment bookings for doctors and diagnostic services.
- Coordinate with the medical and optical departments for scheduling and patient flow management.
- Handle cancellations and rescheduling requests efficiently.
3. Billing & Payments
- Prepare consultation, diagnostic, and procedure bills as per hospital policy.
- Collect payments, issue receipts, and reconcile cash or digital transactions at the end of the shift.
- Coordinate with the accounts department for billing queries or discrepancies.
4. Communication & Coordination
- Answer incoming calls, respond to patient inquiries, and provide accurate information regarding services and timings.
- Coordinate with nursing staff, optometrists, and doctors for smooth patient movement.
- Inform patients about waiting times, delays, or special instructions politely and clearly.
5. Front Office Administration
- Maintain cleanliness and order at the front desk and waiting area.
- Ensure availability of patient forms, information leaflets, and registration materials.
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