Sr Process Trainer/AM Training

1 week ago

Gurgaon, Haryana, India Hiresquad Full time ₹ 6,00,000 - ₹ 10,50,000 per year

Hiring for Sr Process Trainer/AM Training

International Voice Process(Mandatory)

Banking Process

Require minimum 3years+ experience as Process Trainer in International BPO(Voice Process)

Immediate joiners

Shifts 24*7

CTC UPTO 10.5LPA

5 Days Working

Two Way Cabs

Role and key responsibilities:

  • Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
  • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities.
  • Accountable for achieving individual training performance metrics.
  • Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards
  • Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations.
  • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
  • Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.
  • Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures.

Key Skills and Knowledge:

  • Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.)
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable.
  • Self-starter, sense of urgency, and works well under pressure.
  • Strong attention to detail
  • Sense of professionalism and ability to develop good relationships.

Interested candidates can call at or mail their cv

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