Training Manager

22 hours ago

Gurgaon, Haryana, India Globiva Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Company: Globiva

Location: Gurgaon (Work from Office)

Working Days: 6 Days

Job Title:

Training Manager BPO

Experience:

7-12 Years (Training + Team Handling)

Key Responsibilities:

  • Manage and lead a team of trainers, Lead Trainers and AM Training across multiple BPO processes (Voice/Non-Voice Sales & Customer Service).
  • Design, develop, and deliver training programs covering process, product, and soft skills.
  • Conduct Training Need Identification (TNI) and Training Need Analysis (TNA) to improve performance and productivity.
  • Monitor and evaluate training effectiveness, ensuring agents are production-ready.
  • Collaborate closely with Operations and Quality teams to enhance performance metrics.
  • Drive refresher trainings, coaching, and upskilling initiatives for trainers and agents.
  • Maintain and analyze training data, reports, and dashboards for management and client reviews.
  • Handle client interactions related to training performance, audits, and improvement plans.

Required Skills:

  • Strong background in BPO training (Customer Service and Sales).
  • Proven experience in team handling (training executives/trainers).
  • Excellent communication, presentation, and leadership skills.
  • Proficiency in MS Office and LMS platforms.
  • Analytical mindset with ability to track and improve training outcomes.

Qualification:

Graduate

Why Globiva:

  • Opportunity to lead and build end-to-end training functions across multiple BPO verticals.
  • Work with diverse clients and fast-paced processes.
  • Dynamic, growth-oriented, and performance-driven culture.

Contact Person

HR Supriya

  • Manager-training

    3 weeks ago

    Gurgaon, Haryana, India Antal International Full time

    Manager - Training Department Human Resources Location Gurugram Reporting To Head - HR Role Overview The Manager - Training will lead the design delivery and evaluation of training initiatives across all India locations This role is responsible for identifying skill gaps designing development programs and ensuring consistent implementation of...

  • Training Manager

    2 weeks ago

    Gurgaon, Haryana, India Battery Smart Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Summary:An experienced Training Manager with 5-6 years of hands-on experience in building and running training programs. The person will oversee product & process training, behavioural & soft skills learning, content creation and management, and end-to-end Learning Management System operations. The ideal candidate is a strategic thinker, excellent...

  • Manager - Training

    4 weeks ago

    Gurgaon, Haryana, India Max Life Insurance Full time

    Position DM Manager - Training Incumbent Department Quality Service Excellence innovation Function Operations - FLG Training Reporting to Sr Manager Chief Manager - Training Operations Band 5B 4 Location Gurugram - HO 90C Team size D I 0 JOB SUMMARY Conduct Training need analysis of various functions within Home office Develop ...

  • Training Manager

    7 days ago

    Gurgaon, Haryana, India BLS International Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionBLS International Services Ltd. is a globally trusted partner for governments and citizens, specializing in visa, passport, consular, and citizen services. The company holds prestigious global certifications and collaborations with over 46 client governments. With a global footprint spanning 70 countries and a workforce of 60,000...

  • Training Manager

    7 days ago

    Gurgaon, Haryana, India MakeMyTrip Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About the Opportunity:Role:Training ManagerLevel:ManagerReporting To:Vice President - HolidaysLocation:GurugramAbout the Function:With a deep understanding of Indian consumers' travel preferences, the MMT Holidays team curates a wide array of holiday packages for destinations across the globe.As a leading name in the leisure travel space, MMT Holidays serves...

  • Manager - Training

    5 days ago

    Gurgaon, Haryana, India MakeMyTrip Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About The OpportunityRole: Training ManagerLevel: ManagerReporting To: Vice President - HolidaysLocation: GurugramAbout The FunctionWith a deep understanding of Indian consumers' travel preferences, the MMT Holidays team curates a wide array of holiday packages for destinations across the globe.As a leading name in the leisure travel space, MMT Holidays...

  • Training Manager

    7 days ago

    Gurgaon, Haryana, India Max Healthcare Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Max Healthcare is looking for Manager - Training. The job responsibility is as follows:Key ResponsibilitiesParichay – New Hire Induction Program• Manage end-to-end operations of the Parichay Induction Program across all units.• Update and standardize program content, trainer versions, and delivery formats.• Conduct regular Train-the-Trainer (TTT)...

  • Training Manager

    7 days ago

    Gurgaon, Haryana, India Nutribray Healthcare Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Join Nutribray as a Training Manager Lead Pan-India field force training in infant nutrition. Must have 1+ year experience, strong product knowledge, and be Gurgaon-based. Travel-ready? Apply now for a dynamic role in a fast-growing company

  • Training Manager

    1 week ago

    Gurgaon, Haryana, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionDesign and develop comprehensive training programs tailored to various departments and job roles, addressing both technical and soft skills requirements.Conduct training sessions, workshops, and seminars for employees, ensuring that they are equipped with the latest information and best practicesImplement assessment methods to measure the...

  • Manager- Training

    3 weeks ago

    Gurgaon, Haryana, India Hero MotoCorp Full time

    FunctionHarley Davidson BUPay BandE4 to M2RoleAs Manager- Training Development you will be part of the HDBU organisation and will report to Lead- Operational Excellence The purpose of your role will be for designing implementing and overseeing training programs for the dealership network selling H-D products Ensuring the dealer teams are equipped with...