Training Operations Manager

4 days ago

Gurgaon, Haryana, India K.R. Mangalam University Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Category: Non - Faculty

Job Type: Full Time

Required Experience: 4-7 Years

Job Location: Gurugram

Job Description – Training Operations Manager

Position: Training Operations Manager

Location: KR Mangalam University, Sohna Road, Gurgaon

Reports to: Director

About the Role

KR Mangalam University is looking for a Training Operations Manager to manage and streamline the operations of our 20-member training team. This role ensures seamless execution of training programs, manages classroom operations, monitors trainer performance, and delivers data-driven insights to leadership. You will act as the operational backbone of the training function, enabling trainers to focus on delivering high-quality learning.

Key Responsibilities

  • Operational Oversight

  • Manage training calendars, session scheduling, and classroom/venue logistics.

  • Track trainer and trainee attendance accurately.

  • Coordinate trainer availability, leave management, and workload balancing.

  • Quality & Class Observations

  • Conduct structured classroom observations.

  • Maintain and monitor training quality benchmarks.

  • Share actionable feedback and escalate persistent issues to the Director.

  • KPI & Performance Tracking

  • Track and report trainer KPIs (sessions delivered, learner feedback, completion rates).

  • Consolidate participant evaluations into structured reports.

  • Support continuous improvement plans for trainers.

  • Data & Reporting

  • Prepare weekly/monthly dashboards on attendance, KPIs, and training quality.

  • Provide insights and recommendations to the Director for decision-making.

  • Team & Process Support

  • Streamline processes and implement operational best practices.

  • Maintain organized digital repositories of training materials and records.

  • Coordinate with other departments for smooth training execution.

Requirements

  • Bachelor's degree in Management, Education, or related discipline (Master's preferred).

  • 4–7 years of experience in training operations, L&D management, or academic administration.

  • Excellent organizational and process management skills.

  • Proficiency in Excel/Google Sheets and reporting tools.

  • Strong interpersonal and communication skills, with the ability to balance quality control and trainer engagement.

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