Process Trainer

11 hours ago

Gurgaon, Haryana, India Ideolon Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Role: Process Trainer

Overview:

We are seeking a dynamic and experienced Process Trainer to join our team. The ideal candidate will be responsible for delivering effective training programs for new hires and existing staff, ensuring a thorough understanding of process workflows, client-specific procedures, and quality standards. The Process Trainer will play a key role in driving performance, compliance, and continuous improvement across the organization.

Key Responsibilities:

  • Design, develop, and deliver process training modules for new hires and existing employees.
  • Conduct onboarding sessions tailored to client-specific processes.
  • Evaluate trainee performance using assessments, role plays, and feedback mechanisms.
  • Collaborate with operations and quality teams to identify training needs and skill gaps.
  • Maintain up-to-date knowledge of process changes and update training materials accordingly.
  • Monitor floor performance of trained employees post-training (OJT) and provide support/coaching as needed.
  • Maintain training records and generate training reports for management review.
  • Conduct refresher training sessions based on quality audits and performance data.
  • Ensure adherence to compliance, data security, and client confidentiality during training sessions.

Requirements:

  • Bachelor's degree or equivalent.
  • Minimum 2 years of experience as a Process Trainer in e-commerce. (BPO sector prefrred )
  • Strong knowledge of BPO operations (voice, non-voice, or blended processes).
  • Excellent communication, presentation, and facilitation skills.
  • Proficient in using learning tools, MS Office, and virtual training platforms (Zoom, MS Teams, etc.).
  • Ability to adapt to changing business needs and manage multiple training batches.
  • Certification in training or instructional design is a plus.

Eligibility:

  • Proficient in English communication skills.
  • Minimum 2 years of relevant experience in the e-commerce industry as a Process Trainer or similar role.
  • Experience in conducting new hire training, process transitions, and refresher training programs.
  • Hands-on experience delivering training in voice, non-voice, or blended BPO processes.

Working Details:

  • Location: Gurgaon, Haryana
  • Work Schedule: 5 Days a Week | Rotational Shifts | 2 Week-Offs

Work from Office

  • process trainer

    11 hours ago

    Gurgaon, Haryana, India Global Services Full time ₹ 6,00,000 per year

    Sales Trainer Process - Samsung - Hardcore sales Sk trainer should be excellent in English comms, shud be from BPO, Graduation mandatory, and shud have sales background as trainer.Immediate joiner - 5 days working 2 rotational weekoff - Upto 6lpa

  • Process Trainer

    9 hours ago

    Gurgaon, Haryana, India IGT Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Title: Process Trainer BFSI Account (Domestic Process)Location: GurgaonExperience: 1-5 YearsShift: Rotational Shifts (Including Night Shifts, if required)Job Summary:We are seeking an experienced and enthusiastic Process Trainer with a background in the banking domain to join our training team for a domestic voice/non-voice process. The ideal candidate...

  • Process Trainer

    9 hours ago

    Gurgaon, Haryana, India Globiva Full time US$ 9,00,000 - US$ 12,00,000 per year

    Company: GlobivaLocation: Gurgaon (Sector 18)Job Type: Full-time | 6 Days WorkingWe are looking for an experienced Process Trainer – BPO to join our team at Globiva. If you're passionate about training & coaching people to deliver excellent customer service, we'd love to hear from you⸻ Key Responsibilities:• Deliver new hire training, daily...

  • Process Trainer

    12 hours ago

    Gurgaon, Haryana, India IGT Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Position : Process Trainer |IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure...

  • Urgent) Process Trainer

    3 days ago

    Gurgaon, Haryana, India Wizfair Travels Full time

    Job DescriptionUrgent Hiring: US Travel Customer Support Trainer (US Shift)Location: Gurugram (Wizfair travel)Industry: Must have experience in US Travel DoaminExperience: Minimum 3 YearsShift: US Shift (5 Day Working)Joining: Immediate Joiners PreferredRequirements:Proven experience as a Sales Trainer in the travel industryStrong knowledge of US Travel...

  • Hiring For Process Trainer

    9 hours ago

    Gurgaon, Haryana, India Radical Minds Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    *Job Summary:*We're seeking an experienced Process Trainer to join our BPO team. As a Process Trainer, you will be responsible for designing, developing, and delivering training programs to ensure that our employees have the necessary skills and knowledge to perform their job duties efficiently and effectively.*Key Responsibilities:**Training Program...

  • Manager Process Trainer

    3 weeks ago

    Gurgaon, Haryana, India FIDELITY INTERNATIONAL Full time

    About the Opportunity Job Type PermanentApplication Deadline 31 December 2024Title Manager Process TrainerDepartment Banking Payments DistributionsLocation GurgaonReports To Associate Director - Banking Payments DistributionsLevel Grade 5Were proud to have been helping our clients build better financial futures for over 50 years How have we achieved...

  • AR Process Trainer – US Healthcare RCM

    11 hours ago

    Gurgaon, Haryana, India Neolytix Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title - AR Process Trainer (US Healthcare RCM) – Gurugram About Neolytix Neolytix is a leading management solutions provider, dedicated to empowering healthcare providers across the U.S. with innovative revenue and cost transformation strategies. Join a dynamic team where your work drives real impact Rated 4.7 on Google and 4.2 on Glassdoor with an...

  • Process Trainer_Banking Process

    9 hours ago

    Gurgaon, Haryana, India IGT Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Process Trainer BFSI Domain (Domestic Process)Location: GurgaonExperience: 1–5 YearsShift: Rotational Shifts (6 Days A Week)Job Summary:We are looking for a skilled and enthusiastic Process Trainer with a background in the Banking, Financial Services, and Insurance (BFSI) domain to join our training team for a domestic voice/non-voice process....

  • Process Trainer//Banking Process//International BPO

    9 hours ago

    Gurgaon, Haryana, India Hiresquad Full time ₹ 10,50,000 per year

    Leading BPO in GurgaonHiring for Process TrainerInternational BFSI Voice Process(Mandatory)Require minimum 1years experience as Process Trainer in International BPOImmediate joiners(NOTICE BUY OUT OPTION IS AVAILABLE)CTC UPTO 10.5LPAShifts 24*75 Days WorkingTwo Way CabsRole and key responsibilities:Responsible for day-to-day functional direction of agents...