International Process Trainer

1 week ago

Gurgaon, Haryana, India IGT Solutions Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Description

IGT Solutions is hiring an enthusiastic and experienced Process Trainer to join our dynamic team supporting International Travel operations in a contact center environment. The ideal candidate will be responsible for delivering impactful training programs, improving team performance, and ensuring a seamless learning experience that aligns with business goals.

Roles & Responsibilities

  • Deliver and manage end-to-end training programs for new hires and existing staff.
  • Evaluate training effectiveness and provide regular feedback and improvement plans.
  • Conduct floor support, performance coaching, and mentoring sessions.
  • Collaborate with Operations to share training reports/MIS and track progress.
  • Ensure training content is regularly reviewed and updated with process changes.
  • Participate in internal and external calibrations.
  • Conduct refresher trainings based on Training Needs Identification (TNI).
  • Manage knowledge assessments for both new hires and production staff.

Desired Candidate Profile

  • 15 years of experience in process/product/soft skills/upskilling training.
  • Excellent verbal and written communication skills in English.
  • Strong customer/client handling abilities.
  • Willingness to work in rotational shifts (24x7 environment).
  • Prior experience in a BPO/Contact Center setup preferred.

Key Skills

Process Training, Product Training, Soft Skills Training, Communication Skills, Customer Service, Client Handling, BPO Training, Floor Coaching, MIS Reporting, Refresher Training, TNI, Knowledge Assessment

Perks and Benefits

  • 5-Day Work Week
  • Attractive Rewards & Recognition Program (Awards & Gifts)
  • Opportunities for growth and development
  • Work in a professional and inclusive environment

Apply Now to be a part of a growing team and elevate your career in training and development with IGT Solutions

Contact Person-

Nidhi Rastogi

  • Process Trainer

    1 week ago

    Gurgaon, Haryana, India Antares Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Process Trainer International Healthcare ProcessCTC Range- Max 8 LPALocation- MohaliWFO5 Days workingRotational shifts and rotational week-offsMin 2+ years of experience as a Process Trainer Interested candidates contact on Baljit Required Candidate profileTraining Management & Team Leader SkillsPerformance monitoringSales coachingProcess...

  • process trainer

    1 week ago

    Gurgaon, Haryana, India Global Services Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Sales Trainer Process - Samsung - Hardcore sales Sk trainer should be excellent in English comms, shud be from BPO, Graduation mandatory, and shud have sales background as trainer.Immediate joiner - 5 days working 2 rotational weekoff - Upto 6lpa

  • Process Trainer

    1 week ago

    Gurgaon, Haryana, India IGT Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position : Process Trainer |IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure...

  • Process Trainer

    2 weeks ago

    Gurgaon, Haryana, India IGT Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Process Trainer BFSI Account (Domestic Process)Location: GurgaonExperience: 1-5 YearsShift: Rotational Shifts (Including Night Shifts, if required)Job Summary:We are seeking an experienced and enthusiastic Process Trainer with a background in the banking domain to join our training team for a domestic voice/non-voice process. The ideal candidate...

  • Process Trainer

    1 week ago

    Gurgaon, Haryana, India Ideolon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role: Process TrainerOverview: We are seeking a dynamic and experienced Process Trainer to join our team. The ideal candidate will be responsible for delivering effective training programs for new hires and existing staff, ensuring a thorough understanding of process workflows, client-specific procedures, and quality standards. The Process Trainer will play...

  • Process Trainer

    1 week ago

    Gurgaon, Haryana, India Stefto Management Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring | Trainer – Collections Process | Immediate Joiners Only Are you a dynamic Trainer with a strong background in Collections and experience in the BPO industry? We're looking for someone like you to join our growing team Location: Gurgaon Employment Type: Full-time Joining: Immediate joiners preferred Role Overview:We are seeking a highly...

  • Process Trainer//Banking Process//International BPO

    2 weeks ago

    Gurgaon, Haryana, India Hiresquad Full time ₹ 10,50,000 per year

    Leading BPO in GurgaonHiring for Process TrainerInternational BFSI Voice Process(Mandatory)Require minimum 1years experience as Process Trainer in International BPOImmediate joiners(NOTICE BUY OUT OPTION IS AVAILABLE)CTC UPTO 10.5LPAShifts 24*75 Days WorkingTwo Way CabsRole and key responsibilities:Responsible for day-to-day functional direction of agents...

  • Technical Trainer

    2 weeks ago

    Gurgaon, Haryana, India MSX International Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsibilities :Planning, coordination, and execution of Technical Trainings. Adaptation of existing training concepts to market specific needs. Conduct Qualification Need Analysis and prepare Annual training Programmes according to training need in line with Client's training objectives. Conduct Technical Trainings for wholesale and retail employees...

  • Sales and Process Trainer

    1 week ago

    Gurgaon, Haryana, India Globiva Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Insurance Sales Trainer (BPO NHT/OJT)Company- GLOBIVALocation: Sector 18, Gurgaon (Haryana)Experience: Minimum 1-3 years in Sales Training (Insurance domain preferred)Working Days: 6 Days (Monday Saturday)About the Role:We are looking for an energetic and skilled Insurance Sales Trainer to deliver New Hire Training (NHT) and On-the-Job Training...

  • Hiring For Process Trainer

    2 weeks ago

    Gurgaon, Haryana, India Radical Minds Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    *Job Summary:*We're seeking an experienced Process Trainer to join our BPO team. As a Process Trainer, you will be responsible for designing, developing, and delivering training programs to ensure that our employees have the necessary skills and knowledge to perform their job duties efficiently and effectively.*Key Responsibilities:**Training Program...