International Process Trainer

2 days ago

Gurgaon, Haryana, India IGT Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description

IGT Solutions is hiring an enthusiastic and experienced Process Trainer to join our dynamic team supporting International Travel operations in a contact center environment. The ideal candidate will be responsible for delivering impactful training programs, improving team performance, and ensuring a seamless learning experience that aligns with business goals.

Roles & Responsibilities

  • Deliver and manage end-to-end training programs for new hires and existing staff.
  • Evaluate training effectiveness and provide regular feedback and improvement plans.
  • Conduct floor support, performance coaching, and mentoring sessions.
  • Collaborate with Operations to share training reports/MIS and track progress.
  • Ensure training content is regularly reviewed and updated with process changes.
  • Participate in internal and external calibrations.
  • Conduct refresher trainings based on Training Needs Identification (TNI).
  • Manage knowledge assessments for both new hires and production staff.

Desired Candidate Profile

  • 15 years of experience in process/product/soft skills/upskilling training.
  • Excellent verbal and written communication skills in English.
  • Strong customer/client handling abilities.
  • Willingness to work in rotational shifts (24x7 environment).
  • Prior experience in a BPO/Contact Center setup preferred.

Key Skills

Process Training, Product Training, Soft Skills Training, Communication Skills, Customer Service, Client Handling, BPO Training, Floor Coaching, MIS Reporting, Refresher Training, TNI, Knowledge Assessment

Perks and Benefits

  • 5-Day Work Week
  • Attractive Rewards & Recognition Program (Awards & Gifts)
  • Opportunities for growth and development
  • Work in a professional and inclusive environment

Apply Now to be a part of a growing team and elevate your career in training and development with IGT Solutions

Contact Person-

Nidhi Rastogi

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