Process Trainer

1 day ago

Gurgaon, Haryana, India Teleperformance (TP) Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Designation: Process Trainer

Location: Gurugram

Shifts & Offs: Rotational Shifts and Rotational Offs

Process: International Travel (Experience in travel not mandatory)

Working Days: 5 Days a Week

Key Responsibilities:

  • Deliver engaging and effective process training sessions.
  • Create and maintain training documentation and assessments.
  • Evaluate training effectiveness and provide feedback.
  • Collaborate with operations and quality teams to address learning gaps.
  • Maintain accurate training records and reports.

Requirements:

  • Prior experience in process training (BPO or customer service background preferred).
  • Strong communication and facilitation skills.
  • Willingness to work in rotational shifts and offs.
  • Ability to adapt training methods to diverse learning styles.

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