Process Trainer

2 days ago

Gurgaon, Haryana, India Lenskart Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Description: Sales Trainer

Role Summary:

The Sales Trainer is responsible for improving the selling skills, product knowledge, and

customer experience capabilities of the sales team through structured training programs,

coaching, and performance support.

Key Responsibilities


• Deliver sales, soft skills, and product training to new hire and floor agents.


• Conduct training needs assessments and design short, effective learning modules.


• Run role-plays, product demos, and on-floor coaching sessions.


• Track training effectiveness through assessments, audits, and sales KPIs.


• Collaborate with Ops, HR, and other stakeholders to align training with business

priorities.


• Maintain updated product knowledge and create quick learning materials.

Required Skills


• Strong communication & presentation skills


• Solid understanding of sales techniques and customer interaction


• Ability to coach individuals and teams


• Good analytical skills to assess performance gaps


• Comfort with digital tools and LMS platforms

Qualifications


• 2–3+ years in sales training or sales enablement


• Experience in BPO/Call Center voice processes, telesales, customer service, or inside

sales training is highly preferred


• Graduation is mandatory.

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