Process Trainer

1 day ago


Gurgaon, Haryana, India IGT Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Process Trainer BFSI Account (Domestic Process)

Location: Gurgaon

Experience: 1-5 Years

Shift: Rotational Shifts (Including Night Shifts, if required)

Job Summary:

We are seeking an experienced and enthusiastic Process Trainer with a background in the banking domain to join our training team for a domestic voice/non-voice process. The ideal candidate will be responsible for delivering engaging and effective training sessions, ensuring the continuous development of new hires and existing staff, and enhancing overall process knowledge and performance.

Key Responsibilities:

  • Execute training programs as per the business needs, ensuring smooth facilitation and timely delivery.
  • Evaluate training effectiveness through assessments, feedback, and performance tracking.
  • Observe and mentor trainees during OJT/production to ensure skill application and improvement.
  • Regularly share training progress and pending updates through structured reports/MIS to the operations team.
  • Keep training content up to date by reviewing and updating materials periodically in line with process or product changes.
  • Participate in internal and external calibrations to align training outcomes with business expectations.
  • Identify Training Needs (TNI) and conduct refresher/up-skilling sessions accordingly.
  • Conduct knowledge checks for both new hires and production staff to assess understanding and retention.

Required Skills and Qualifications:

  • Strong command over English both written and verbal communication.
  • Prior experience in handling training for travel process (mandatory).
  • Strong customer/client handling skills with an understanding of travel-related processes.
  • Willingness to work in all shifts as per business requirements.
  • Experience in training delivery- product, process, soft skills, or upskilling.
  • 1-5 years of relevant experience in process training (line trainer experience will also be considered).
  • Must have previous experience in the banking industry/domain.

Preferred Candidate Profile:

  • Candidates currently residing in or willing to relocate to Delhi / NCR
  • Exposure to banking process is highly preferred.
  • Self-driven, proactive, and adaptable to fast-paced environments.

If you meet the above criteria and are passionate about facilitating impactful learning in the BFSI domain, we encourage you to apply and be part of a growing team.

Weblink

Location - Gurgaon


  • process trainer

    1 day ago


    Gurgaon, Haryana, India Global Services Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Sales Trainer Process - Samsung - Hardcore sales Sk trainer should be excellent in English comms, shud be from BPO, Graduation mandatory, and shud have sales background as trainer.Immediate joiner - 5 days working 2 rotational weekoff - Upto 6lpa

  • Process Trainer

    1 day ago


    Gurgaon, Haryana, India Ideolon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role: Process TrainerOverview: We are seeking a dynamic and experienced Process Trainer to join our team. The ideal candidate will be responsible for delivering effective training programs for new hires and existing staff, ensuring a thorough understanding of process workflows, client-specific procedures, and quality standards. The Process Trainer will play...

  • Process Trainer

    5 days ago


    Gurgaon, Haryana, India Defitex Innovative Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionDefitex Innovative Solutions excels in Workforce Management, Field Sales & Marketing, and Talent Acquisition. We offer Skill Development and Corporate Training Programs to elevate team capabilities. Our services include Contract Staffing, Payroll Management, Data Analytics, and Market Surveys. We also provide GTM Strategy, Colleges & PDP...

  • Process Trainer

    1 day ago


    Gurgaon, Haryana, India IGT Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position : Process Trainer |IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure...


  • Gurgaon, Haryana, India Radical Minds Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    *Job Summary:*We're seeking an experienced Process Trainer to join our BPO team. As a Process Trainer, you will be responsible for designing, developing, and delivering training programs to ensure that our employees have the necessary skills and knowledge to perform their job duties efficiently and effectively.*Key Responsibilities:**Training Program...

  • Process Trainer

    5 days ago


    Gurgaon, Haryana, India Policybazaar Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    Job Description Process Trainer - InsuranceLocation Gurgaon - Sec 446 Days WorkingJob ResponsibilitiesIdentifying the training needs across levels & conducting Refresher Training for the employees to improve productivity.Coordinate training schedule, set up, creation of training materials and follow-up.Training new employees in areas including sales...


  • Gurgaon, Haryana, India IGT Solutions Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job DescriptionIGT Solutions is hiring an enthusiastic and experienced Process Trainer to join our dynamic team supporting International Travel operations in a contact center environment. The ideal candidate will be responsible for delivering impactful training programs, improving team performance, and ensuring a seamless learning experience that aligns with...

  • Healthcare Trainer

    1 day ago


    Gurgaon, Haryana, India Job World Full time ₹ 6,50,000 - ₹ 7,80,000 per year

    We are hiring for RCM trainer for US healthcare process. Candidate should have experience in RCM process as a trainer atleast for 1 year.Salary uptop 6.5 LPAContact Shruti Diksha


  • Gurgaon, Haryana, India Hiresquad Full time ₹ 10,50,000 per year

    Leading BPO in GurgaonHiring for Process TrainerInternational BFSI Voice Process(Mandatory)Require minimum 1years experience as Process Trainer in International BPOImmediate joiners(NOTICE BUY OUT OPTION IS AVAILABLE)CTC UPTO 10.5LPAShifts 24*75 Days WorkingTwo Way CabsRole and key responsibilities:Responsible for day-to-day functional direction of agents...


  • Gurgaon, Haryana, India IGT Solutions Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Title: Process Trainer BFSI Domain (Domestic Process)Location: GurgaonExperience: 1–5 YearsShift: Rotational Shifts (6 Days A Week)Job Summary:We are looking for a skilled and enthusiastic Process Trainer with a background in the Banking, Financial Services, and Insurance (BFSI) domain to join our training team for a domestic voice/non-voice process....