Key Account Manager

Job Title:
Key Account Manager

Location:
Bangalore, India

About Us
Company is the world's largest pure-play AI/ML human-in-the-loop service provider, with over 5,000 professionals across 11 delivery centers. We offer cutting-edge solutions in Trust and Safety, eCommerce Catalog, Computer Vision, and Generative AI, catering to a wide range of industries including Media and High Tech, Retail, CPG, Automotive, and Healthcare.

Trust And Safety
Key Revenue areas for the company :

• Conduct content moderation to ensure user safety and marketplace fairness.
• Implement policies and practices to mitigate risks and enhance platform trust.
• Collaborate with cross-functional teams to refine AI-driven moderation tools.

Computer Vision

• Support the development of advanced driver-assistance systems (ADAS) and other computer vision applications.
• Work on image and video data labeling for retail, industrial, agriculture, and geospatial sectors.
• Ensure high-quality annotations that improve model performance and accuracy.

Catalog Management

• Assist in catalog management and eCommerce analytics to optimize online product listings.
• Analyze logistics data and contribute to enhancing customer experience (CX).
• Maintain and update catalogs, ensuring data consistency and accuracy.

Generative AI

• Engage in prompt engineering, content generation, and evaluation to refine AI models.
• Work with large language models (LLMs) to create content for various applications.
• Test and evaluate AI-generated content to ensure quality and relevance

Job Summary:
As a Key Account Manager / Growth Leader specializing in existing account farming,

your primary responsibility will be to nurture and grow relationships with our current customers. You

will focus on identifying and capitalizing on upselling, cross-selling, and renewal opportunities within

assigned accounts. Your goal will be to maximize revenue, increase customer loyalty by identifying

opportunities to add Value to the Customer Process and contribute to the overall Growth of the

Account and Organization.

Key Responsibilities

• Account Management:
• Serve as the main point of contact for assigned existing accounts.
• Develop a deep understanding of customers' business objectives, needs, and challenges.
• Build and maintain strong relationships with key stakeholders within the accounts.
• Understand Company's strength and Key differentiators and use that to proactively identify opportunities to expand business and drive revenue growth within existing accounts.
• Upselling And Cross-selling
• Identify upselling and cross-selling opportunities by analysing customers' needs and services.
• Present additional products, services, and upgrades to customers, highlighting their value and benefits.
• Collaborate with internal teams (e.g., Product, Solutions, Support) to tailor offerings to customers' specific requirements.
• Negotiate contract renewals, pricing, and terms to maximize revenue potential.
• Relationship Building:
• Calendarize & conduct regular check-ins and face to face meetings with customers to maintain strong relationships.
• Understand customers' evolving needs and pain areas and proactively propose relevant solutions.
• Anticipate and address potential issues or challenges to ensure customer satisfaction.
• Act as a trusted advisor to customers, providing expert guidance and support while keeping Company's interests in mind.
• Forecasting and Reporting:
• Track and manage Growth activities and opportunities within assigned accounts both in terms of headcount as well as Revenue.
• Prepare accurate growth opportunity forecasts, reports, and account plans.
• Provide regular updates to management on account status, progress, and potential risks.
• Collaborate with the sales team to share best practices and leverage collective knowledge.
• Customer Retention:
• Monitor customer satisfaction and address any concerns or issues promptly.
• Collaborate and work with Delivery Teams to identify areas where we can add Value to the Customer processes that will result in Increased productivity, improved accuracy and a positive impact on their Cost and Revenue.
• Implement strategies to increase customer loyalty and reduce churn rate.
• Collaborate with the Customer Success team to ensure a seamless customer experience.
• Identify opportunities for improvement in the customer journey and provide feedback to relevant teams.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 8-10 years of experience in KAM, preferably 3-5 years in the AI/ML, technology, or BPO sectors.
• Strong understanding of AI/ML human-in-the-loop services and their applications across various industries.
• Excellent communication, negotiation, persuasive and presentation skills.
• Ability to build and maintain long-term client relationships.

Requirements

• Will carry a Growth Target both in terms of People and Revenue numbers.
• Proven experience in Growth or Account management, in a B2B or B2C environment.
• Strong business acumen and ability to understand customers' industry and challenges.
• Results-driven mindset with a track record of meeting or exceeding Growth targets.
• Ability to identify upselling and cross-selling opportunities and effectively close deals.
• Proactive and self-motivated with the ability to work independently.
• Proficient in using CRM software and MS Office Suite.
• Comfortable using platforms such as Sales Navigation and Zoom info to understand the customer structure and contact details.

What We Offer

• Competitive salary and commission structure.
• Opportunities for professional growth and advancement.
• A collaborative and innovative work environment.
• The chance to work with cutting-edge AI/ML technologies.

Skills: relationship building,sales strategy,account management,artificial intelligence,sales cycle management,coordination,aiml,marketing,lead generation,business administration,performance monitoring,crm/related systems,interpersonal skills,ai/ml knowledge,upselling,proficiency in ms office suite,b2b sales,client needs assessment,client retention,reporting,crm software,communication skills,enterprise sales,computer vision,customer success,forecasting,sales,customer relationship management,time management,ai,market trends analysis,business acumen,selling it/bpm services,planning,trust and safety,relationship management,rfp responses,analytical skills,presentations,cross-selling,presentation,machine learning,ecommerce catalog,ml,customer retention,ms office suite,generative ai,sales forecasting,bpo,crm management,collaboration,business development,client acquisition,cold calling,communication,sales navigation,negotiation skills,technology understanding,negotiation,ai/ml solutions,key account management