Key Account Manager

4 hours ago

Bengaluru, Karnataka, India Nuwizo Digital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:
Key Account Manager

Location:
Bangalore, India (Hybrid/On-site)

Experience:
Min 2+

Department:
Client Success

Reports To:
Chief Business Officer / Founders

About the Role:

We are looking for a
Key Account Manager
who will act as the primary point of contact for our top clients. The ideal candidate should have strong communication, project management, and relationship-building skills, with a deep understanding of digital marketing or tech services.

You will ensure high client satisfaction, drive account growth, and act as a strategic advisor to help clients achieve their business goals through our solutions.

Key Responsibilities:

  • Serve as the main point of contact for assigned key accounts, ensuring smooth communication and relationship management.
  • Understand client business objectives and align them with company services (Digital Marketing, Website Development, SEO, Ads, etc.).
  • Develop and maintain long-term relationships with decision-makers and stakeholders.
  • Proactively identify upselling and cross-selling opportunities within accounts.
  • Work with internal teams (marketing, design, tech, and operations) to deliver projects on time and within scope.
  • Monitor account performance, campaign results, and deliver regular progress reports to clients.
  • Resolve client issues quickly and effectively while maintaining a positive relationship.
  • Forecast account growth, renewal potential, and client retention metrics.
  • Represent client interests during internal discussions to ensure customer-centric delivery.
  • Stay updated on market trends and competitors to provide strategic insights to clients.

Key Skills Required:

  • Excellent verbal and written communication skills.
  • Strong presentation and negotiation abilities.
  • Proven experience in
    client servicing / account management
    (preferably in a digital marketing or IT agency).
  • Ability to manage multiple accounts and projects simultaneously.
  • Strong analytical and problem-solving skills.
  • CRM and project management tool proficiency (e.g., HubSpot, Monday, Zoho, or Trello).
  • Strategic thinker with attention to detail and a customer-first mindset.

Qualifications:

  • Bachelor's degree in Business, Marketing, Communications, or a related field (MBA preferred).
  • 3–6 years of proven experience in key account management or client success roles.
  • Prior experience in a
    digital marketing, software, or B2B service-based company
    is an added advantage.

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