Customer Service

1 day ago

Andheri, Maharashtra, India Flo Sleep Solutions Pvt Limited Full time ₹ 20,000 - ₹ 27,000 per year

We are looking for a motivated and dedicated Customer Support Intern to join our team In this role, you will play a crucial part in managing customer calls and messages, ensuring an outstanding experience with our products and services. This is an exciting opportunity for individuals who want to gain hands-on experience in customer service while working remotely.

Key Responsibilities:

  • Handle Inbound Calls and Messages: Efficiently manage incoming customer calls and messages, ensuring high-quality service and satisfaction.
  • Resolve Customer Issues: Identify and address customer concerns in a prompt and accurate manner, maintaining a positive and friendly attitude.
  • Provide Product Information: Assist customers by offering detailed information about products and services, guiding them to make informed decisions.
  • Process Orders and Returns: Help customers place orders, process returns, and track shipments to ensure a smooth experience.
  • Maintain Records: Accurately log all customer interactions, issues, and resolutions in the customer support system for future reference.
  • Follow-Up: Conduct follow-up calls to ensure customer issues are resolved, and gather valuable feedback on their experience.
  • Collaborate: Work closely with other departments to resolve complex issues and continuously improve the customer experience.
  • Stay Informed: Keep yourself updated on product knowledge, company policies, and industry trends to provide accurate support and information.

Job Type: Full-time, Permanent
Location: Saki Naka, Andheri East
Schedule: Day shift
Salary: ₹20,000 - ₹30,000 per month
Benefits:

  • Cell phone reimbursement
  • Provident Fund

Experience:

  • Total work experience: 1 year (Preferred)

If you are passionate about customer service, have a keen interest in helping others, and want to make a difference, we encourage you to apply This position provides a great opportunity for growth and professional development in a supportive work environment.

Job Types: Full-time, Permanent

Pay: ₹20, ₹27,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Provident Fund

Schedule:

  • Day shift
  • Morning shift

Work Location: In person

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