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Customer Service Executive

2 weeks ago

Andheri, Maharashtra, India THE RRKS Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Responsibilities

  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
  • Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals
  • Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
  • Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
  • Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement
  • Work with sales and marketing teams to boost customer referrals and develop case studies

Required skills and qualifications

  • Three to five years of experience in communications, marketing, sales, account management, or customer success
  • Strong skills in verbal and written communications, strategic planning, and project management
  • Analytical and process-oriented mindset
  • Ability to work effectively across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities

Preferred skills and qualifications

  • Bachelor's degree or equivalent
  • Knowledge of Salesforce and project management tools
  • Experience in event planning

Job Type: Full-time

Pay: ₹300, ₹600,000.00 per year

Experience:

  • Client facing : 2 years (Preferred)
  • IT: 2 years (Preferred)
  • calling: 1 year (Preferred)

Work Location: In person

Speak with the employer