Customer Service Representative
5 days ago
Key Responsibilities:
Customer Contact: Proactively call customers to verify delivery details and resolve nondelivery issues. Issue Resolution: Identify the root cause of delivery failures and work with logistics partners to resolve them promptly.
Documentation: Maintain accurate records of customer interactions, delivery issues, and resolutions. Feedback Loop: Collect and report customer feedback to improve the delivery process and customer experience.
Coordination: Collaborate with the logistics team, customer service representatives, and other relevant departments to ensure timely resolution of delivery issues. Follow-up: Conduct follow-up calls to ensure delivery issues have been resolved to the customer's satisfaction.
Escalation Handling: Escalate unresolved issues to the appropriate departments or higher management as necessary. Performance Metrics: Meet and exceed performance targets, including call volume, resolution time, and customer satisfaction ratings
Job Types: Full-time, Permanent, Fresher
Pay: ₹216, ₹264,000.00 per year
Benefits:
- Leave encashment
- Paid sick time
- Provident Fund
Application Question(s):
- Are you willing to travel in Andheri location
- Have you worked in customer service process
Education:
- Higher Secondary(12th Pass) (Required)
Language:
- English (Required)
- Hindi (Required)
Location:
- Andheri, Mumbai, Maharashtra (Required)
Work Location: In person
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