Technical Account Representative

2 days ago

Bengaluru, Karnataka, India Oracle Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Technical Account Representative (TAM)- Oracle DBA

About the Company/Team

Oracle Customer Success Services (CSS) enables organizations to maximize their Oracle investments, extending into the cloud with greater value, choice, and confidence. As a leader in enterprise-grade, end-to-end managed cloud services, Oracle CSS delivers industry-leading expertise with the highest customer satisfaction, supporting customers every step of the way. Our team is growing, and we are seeking a seasoned Senior Principal Technical Account Manager to join our ranks.

Job Summary

We are seeking a highly experienced Senior Principal Technical Account Manager (TAM) to lead the delivery of Oracle Support services to our largest and most strategic customers. The ideal candidate will have extensive technical expertise in Oracle products, including Oracle Database, Fusion Applications, and Oracle Cloud Infrastructure, as well as exceptional customer-facing skills and the ability to multitask in a dynamic environment. This role is based in Bangalore/Hyderabad and requires a minimum of 15 years of experience in Oracle products, including technical, functional, and project/program management experience.

Key Responsibilities

  • Lead the development and management of Oracle Support relationships with designated large accounts, ensuring the highest level of customer satisfaction
  • Establish and maintain professional relationships with key customer contacts, identifying and submitting delivery leads for new opportunities
  • Coordinate the delivery of Support Services to meet customer goals and objectives, driving contract renewal and identifying areas for growth
  • Lead complex Account Planning and Account Reviews, tracking and communicating status on complex projects, including risk identification and mitigation recommendations
  • Execute Project and Contract Management, including contract cost, resources, scheduling, scope, and risk management
  • Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology
  • Contribute to the organization at a regional level, driving regional and global strategy execution

Qualifications & Skills

Mandatory:

  • Good technical skills in Oracle Database
  • Knowledge and experience in Exadata, ExaCS, and Oracle Cloud Infrastructure
  • Strong customer-facing skills
  • Ability to multitask, maintain composure in high-stress/high-visibility situations, and change priority as needed
  • Excellent team player, willing to learn new technologies and problem-solving skills
  • Strong organization skills, detail-oriented, and communication skills
  • University degree, with postgraduate technical or management qualifications or other relevant experience

Good-to-Have:

  • Experience in one of the Oracle Applications, such as Fusion Applications, EBS, PSFT, etc.
  • Understanding of Artificial Intelligence and its application
  • ITIL Foundation Certification in IT Service Management, PMP, or Azure Cloud Certification
  • OCI Certified

Self-Assessment Questions

  1. Can you describe your experience in delivering large-scale global Application or infrastructure/database projects, and how you ensured the highest level of customer satisfaction?
  2. How do you stay up-to-date with the latest developments in Oracle products and technologies, and how do you apply this knowledge to drive customer success?
  3. Can you provide an example of a time when you had to multitask and prioritize multiple projects simultaneously, and how you managed to meet the deadlines and expectations of your customers?

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