Technical Account Representative

Our Team

Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies.

Customer Success Services (CSS) has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way.

Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products.

Our Ideal Candidate:

Our ideal candidate will typically be expected to demonstrate the following attributes:

• Good understanding on SaaS ERP and experience with Finance domain knowledge.
• Good technical skills in Oracle Database and in Fusion Applications
• Knowledge & experience in Oracle SaaS based applications.
• Understanding of Technical architecture and cloud architecture.
• Should have a strong customer facing skills.
• Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts.
• Excellent team player, willing to learn new technologies & problem-solving skills.
• Strong organization skills, detail oriented & communication skills. .
• University degree, with post graduate technical or management qualifications or other relevant experience.
• OCI Certified / ITIL Foundation Certification in IT Service Management / PMP.

Your Qualifications:

The candidate should have 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects.High commitment with his/her customers is must.

The role will be based in Bangalore / Hyderabad / Delhi

Your Responsibilities

Key tasks include, but are not limited to, the following:

SCOPE:

• Manage service delivery activities for customers diversified set of Oracle Products deployed on Cloud & On-Premises.
• Represent as a single point of contact between customer & Oracle.
• Manage the service delivery through virtual team of resources.
• Serve as a product specialist and adviser on HCM and collaborate with other teams as needed
• Establish priorities & Service growth plans for customers aligned to Oracles Cloud Strategy.
• Work on improvement initiatives as required

ACCOUNTABILITIES

• Review existing services & contracts and understand the scope thoroughly.
• Generate & manage service delivery plan, key deliverables, marshal resources as required, RACI, risks, issues and dependencies according to Oracle standards.
• Deliver upgrade projects within time, scope and budget
• Deliver regular business and operational reviews to key business stakeholders.
• Manage and co-ordinate changes in customer environments per customer strategy.

RESPONSIBILITIES

• Service Planning
• Technology Change Management
• Contractual and Financial Control
• Service Governance
• Problem and Incident Management
• Issue and Risk Management
• Escalation Management
• Best Practice Advice and Recommendations
• Business Development and Renewals
• Customer Satisfaction
• Provide leadership, motivation and direction

Responsibilities

Technical Account Manager (TAM)

Our Team

Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies.

Customer Success Services (CSS) has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way.

Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products.

Our Ideal Candidate:

Our ideal candidate will typically be expected to demonstrate the following attributes:

• Good understanding on SaaS ERP and experience with Finance domain knowledge.
• Good technical skills in Oracle Database and in Fusion Applications
• Knowledge & experience in Oracle SaaS based applications.
• Understanding of Technical architecture and cloud architecture.
• Should have a strong customer facing skills.
• Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts.
• Excellent team player, willing to learn new technologies & problem-solving skills.
• Strong organization skills, detail oriented & communication skills. .
• University degree, with post graduate technical or management qualifications or other relevant experience.
• OCI Certified / ITIL Foundation Certification in IT Service Management / PMP.

Your Qualifications:

The candidate should have 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects.High commitment with his/her customers is must.

The role will be based in Bangalore / Hyderabad / Delhi

Your Responsibilities

Key tasks include, but are not limited to, the following:

SCOPE:

• Manage service delivery activities for customers diversified set of Oracle Products deployed on Cloud & On-Premises.
• Represent as a single point of contact between customer & Oracle.
• Manage the service delivery through virtual team of resources.
• Serve as a product specialist and adviser on HCM and collaborate with other teams as needed
• Establish priorities & Service growth plans for customers aligned to Oracles Cloud Strategy.
• Work on improvement initiatives as required

ACCOUNTABILITIES

• Review existing services & contracts and understand the scope thoroughly.
• Generate & manage service delivery plan, key deliverables, marshal resources as required, RACI, risks, issues and dependencies according to Oracle standards.
• Deliver upgrade projects within time, scope and budget
• Deliver regular business and operational reviews to key business stakeholders.
• Manage and co-ordinate changes in customer environments per customer strategy.

RESPONSIBILITIES

• Service Planning
• Technology Change Management
• Contractual and Financial Control
• Service Governance
• Problem and Incident Management
• Issue and Risk Management
• Escalation Management
• Best Practice Advice and Recommendations
• Business Development and Renewals
• Customer Satisfaction
• Provide leadership, motivation and direction