Technical Support Representative

3 days ago

Bengaluru, Karnataka, India ASV Consulting Services(lenovo client) Full time ₹ 1,50,000 - ₹ 28,00,000 per year

Technical Support Representative

Lenovo India Pvt. Ltd. is seeking a professional and polite Technical Support Representative to deliver excellent customer service. The role involves answering customer inquiries, troubleshooting product issues, and ensuring a smooth user experience.

Responsibilities:

  • Respond promptly to customer inquiries via email, chat, and phone.
  • Identify customer needs, clarify information, research issues, and provide solutions.
  • Diagnose and troubleshoot technical issues related to products and services.
  • Provide step-by-step guidance and educate users on platform features and best practices.
  • Follow standard operating procedures and escalate issues to internal teams as needed.
  • Record conversations in CRM and collaborate with teams to address technical problems.
  • Gather user feedback and communicate insights for product improvements.
  • Participate in training to enhance knowledge of products and services.
  • Adhere to company policies and procedures.

Must Have:

  • Fluency in spoken and written English, spoken Hindi, and one native language.
  • Basic knowledge of PC hardware and Windows OS.
  • Minimum typing speed of 25 words per minute.

Should Have:

  • Strong problem-solving and customer handling skills.
  • Good reading and comprehension abilities.
  • Understanding of PC working principles.

Good to Have:

  • Knowledge of Lenovo products and call center processes.
  • Experience with Windows 10/11 installation, troubleshooting, and driver/applications.
  • Hardware certification.
  • Basic knowledge of sales support (upsell).
  • Experience in a similar role.

Shift: General shift, 5 days working (Monday to Sunday process).

Qualifications:

  • Fresher or 1-2 years of customer service/support experience.
  • Education: Any degree /4) or diploma (10+3/
  • Strong technical aptitude and understanding of computer science.
  • Strong phone and communication skills.
  • Fluency in English and Hindi.
  • Previous experience in technical support/customer service is a plus.

Interview Rounds: 3 (Virtual or Walk-in)

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