Technical Support Representative

7 days ago

Bengaluru, Karnataka, India ASV Consulting Services(lenovo client) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Technical Support Representative

Lenovo India Pvt. Ltd. is seeking a professional and polite Technical Support Representative to deliver excellent customer service. The role involves answering customer inquiries, troubleshooting product issues, and ensuring a smooth user experience.

Responsibilities:

  • Respond promptly to customer inquiries via email, chat, and phone.
  • Identify customer needs, clarify information, research issues, and provide solutions.
  • Diagnose and troubleshoot technical issues related to products and services.
  • Provide step-by-step guidance and educate users on platform features and best practices.
  • Follow standard operating procedures and escalate issues to internal teams as needed.
  • Record conversations in CRM and collaborate with teams to address technical problems.
  • Gather user feedback and communicate insights for product improvements.
  • Participate in training to enhance knowledge of products and services.
  • Adhere to company policies and procedures.

Must Have:

  • Fluency in spoken and written English, spoken Hindi, and one native language.
  • Basic knowledge of PC hardware and Windows OS.
  • Minimum typing speed of 25 words per minute.

Should Have:

  • Strong problem-solving and customer handling skills.
  • Good reading and comprehension abilities.
  • Understanding of PC working principles.

Good to Have:

  • Knowledge of Lenovo products and call center processes.
  • Experience with Windows 10/11 installation, troubleshooting, and driver/applications.
  • Hardware certification.
  • Basic knowledge of sales support (upsell).
  • Experience in a similar role.

Shift: General shift, 5 days working (Monday to Sunday process).

Qualifications:

  • Fresher or 1-2 years of customer service/support experience.
  • Education: Any degree /4) or diploma (10+3/
  • Strong technical aptitude and understanding of computer science.
  • Strong phone and communication skills.
  • Fluency in English and Hindi.
  • Previous experience in technical support/customer service is a plus.

Interview Rounds: 3 (Virtual or Walk-in)

  • Technical Support Representative

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka TalentBridge Full time

    Job Title: Technical Support Representative – Support (Fresher)Location: Bangalore (BCIT. Bangalore)Education: B.Sc (Computer Science/Information Technology) / BCA Graduates (2024/2025 Pass-outs with certificate candidates can apply)Required Experience: FresherJob Description:We are looking for a Technical Support Representative to provide exceptional...

  • Technical Customer Support Representative

    2 days ago

    Bengaluru, Karnataka, India RingCentral Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...

  • Technical Customer Support Representative

    1 day ago

    Bengaluru, Karnataka, India Ringcentral Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Say hello to possibilities.Its not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...

  • Technical Customer Support Representative

    2 days ago

    Bengaluru, Karnataka, India RingCentral Full time ₹ 60,000 - ₹ 1,20,000 per year

    Say hello to possibilities.It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...

  • Technical Support Representative I

    2 weeks ago

    Bengaluru, Karnataka, India Nextiva Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Redefine the future of customer experiences. One conversation at a time.We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that...

  • Technical Support Representative II

    1 week ago

    Bengaluru, Karnataka, India HP Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Technical Support Representative IIDescription -FY25 hiring demand intended for global university hiring, aligned to the job role noted. May be aligned to an evergreen requisitionJob -SoftwareSchedule -Full timeShift -No shift premium (India)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all...

  • Data Analytics Technical Support Representative

    1 day ago

    Bengaluru, Karnataka, India Solventum Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the...

  • Technical Support Representative

    1 week ago

    Bengaluru, Karnataka, India Granicus Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our...

  • Technical Support Representative

    2 weeks ago

    Bengaluru, Karnataka, India Bangalore Job Hub Full time ₹ 1,90,000 - ₹ 2,76,000 per year

    Position: Technical Support Associate (International)Location: Bommanahalli , BangaloreEligibility: Any Graduate / Under Graduate with excellent EnglishExperience: Freshers & ExperiencedSalary: ₹19,000 – ₹23,000 per monthPerks:Incentives based on performancePaid trainingRotational shifts & offs2-way cab facilityJob Types: Full-time, PermanentPay:...

  • Technical Support Specialist

    5 days ago

    Bengaluru, Karnataka, India Opentext Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    YOUR IMPACT:Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customers concerns not just at a technical level but also from a customer service perspective. Our Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical...