Inside Sales Manager

2 weeks ago

Bengaluru, Karnataka, India HNS Gold Full time

Job Summary:

We are seeking an experienced and performance-driven Inside Sales Manager to lead our digital lead-handling and closure operations. The role involves managing a team of Inside Sales Executives who handle leads generated from Google Ads, Facebook Ads, and other online sources, ensuring timely follow-ups, high conversion ratios, and business growth in gold buying, gold loan settlement, and silver buying.

Role & responsibilities

Key Responsibilities:

Team Management & Lead Allocation

  • Lead and supervise the Inside Sales / Telecalling team handling inbound digital leads.
  • Allocate leads fairly and ensure timely contact and follow-up by the team.
  • Train and guide team members on lead communication, objection handling, and conversion techniques.
  • Conduct daily reviews and performance monitoring.

Lead Conversion & Business Growth

  • Ensure maximum lead-to-business conversion ratio through proper follow-up strategies.
  • Identify high-value leads and personally engage for closure support.
  • Drive business growth in gold buying, gold loan settlement, and silver business.
  • Coordinate with branch heads and valuation teams to ensure seamless customer experience and closure.

CRM & Reporting

  • Ensure all leads are updated and tracked in the CRM system with proper follow-up stages.
  • Analyze daily/weekly/monthly lead performance reports and identify improvement areas.
  • Monitor team productivity, response time, and conversion funnel metrics.

Marketing Coordination

  • Collaborate with the marketing team to provide feedback on lead quality, ad performance, and region-wise response.
  • Suggest improvements to campaigns and follow-up scripts for better engagement.
  • Support marketing with ideas for remarketing, WhatsApp campaigns, and customer reactivation.

Customer Experience & Compliance

  • Maintain high standards of professionalism in customer communication.
  • Ensure transparent and ethical handling of leads and conversions.
  • Resolve escalated customer issues promptly and effectively.

Preferred candidate profile

  • Graduate / Postgraduate in Business, Marketing, or related field.
  • 3-6 years of experience in Inside Sales, Tele-Sales, or Lead Management (preferably from gold, finance, or retail background).
  • Strong leadership and team-handling capabilities.
  • Excellent communication, persuasion, and negotiation skills.
  • Sound understanding of CRM systems, lead tracking, and digital lead flow processes.
  • Ability to work with cross-functional teams (Marketing, Branch Ops, Valuation).
  • Target-oriented mindset with proven track record in conversions and revenue growth.

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